Ryan Hong
Bentonville,AR
Summary
Dynamic Senior Systems Engineer with extensive experience at Walmart, excelling in root-cause analysis and project management. Proven track record in optimizing system performance and implementing robust infrastructure solutions. Adept at troubleshooting complex issues and fostering collaboration across teams, enhancing operational efficiency and ensuring high-quality service delivery.
Professional systems engineer with comprehensive experience in designing, implementing, and optimizing complex IT infrastructures. Skilled in network architecture, cybersecurity, and cloud computing, with strong focus on team collaboration and achieving results. Known for adaptability, problem-solving abilities, and effective communication, ensuring reliable and innovative solutions in dynamic environments.
Overview
10
10
years of professional experience
Work History
Senior Systems Engineer
Walmart
03.2024 - Current
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Optimized system performance by identifying and resolving complex technical issues.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
- Implemented robust network infrastructure for improved connectivity and reliability.
- Developed comprehensive disaster recovery plans to minimize downtime in the event of a crisis.
- Provided expert guidance on best practices in systems engineering, improving team performance and product quality.
- Performed root cause analysis to provide resolutions for production issues.
- Troubleshot hardware components to identify root causes of malfunctions, reducing equipment downtime substantially.
- Created manuals and taught training sessions to educate co-workers on new systems.
- Managed and monitored installed systems for highest level of availability.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Designed and implemented system security and data assurance.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
System Administrator
Walmart
10.2019 - 03.2024
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved complex technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Completed reports detailing network and systems performance and downtime issues.
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Improved security measures by conducting vulnerability assessments and applying necessary patches.
- Drove continuous improvement of IT governance processes.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Contributed to cost-saving initiatives by analyzing resource usage trends and recommending infrastructure adjustments accordingly.
- Fostered culture of continuous improvement, leading initiatives for software and hardware upgrades that kept pace with technological advancements.
- Facilitated team collaboration, setting up and maintaining project management and communication tools.
- Optimized hardware utilization, conducting detailed assessments and reallocating resources for better performance.
- Reduced system vulnerabilities, implementing comprehensive security protocol including regular audits and employee training.
- Alleviated potential security risks, promptly addressing software vulnerabilities as they were identified.
- Empowered users with training sessions on new software applications, enhancing productivity across departments.
- Increased user satisfaction by promptly resolving technical issues and maintaining open lines of communication.
- Secured sensitive data from unauthorized access, meticulously managing user permissions and access controls.
- Enhanced team efficiency, automating routine administrative tasks to allow focus on strategic initiatives.
- Installed and configured network printers and other peripheral devices.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
- Evaluated software products to determine compatibility with existing systems.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Researched and recommended new technologies and strategies for improving system performance.
- Designed and evaluated WAN and LAN connectivity technologies.
- Identified and resolved network congestion issues and bottlenecks.
- Maximized system availability through development and testing of contingency plans.
Computer System Operations Technician
Walmart
03.2015 - 10.2019
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Analyzed system logs regularly to identify potential problems before they escalated into significant issues.
- Assisted in capacity planning efforts, estimating future resource requirements based on growth projections.
- Enhanced system performance by monitoring and optimizing computer operations.
- Reduced downtime by troubleshooting and resolving hardware and software issues promptly.
- Conducted routine audits of user accounts to verify compliance with established policies and procedures.
- Implemented security measures to protect sensitive data from unauthorized access or potential breaches.
- Managed backup processes to ensure data integrity and availability during critical situations.
- Streamlined software installation procedures, simplifying the deployment process for new workstations.
- Improved network stability by performing regular maintenance and updates on servers and workstations.
- Documented system configurations, changes, and incidents to facilitate accurate record-keeping and efficient issue resolution.
- Coordinated with vendors for procurement of necessary hardware components, ensuring compatibility with existing systems.
- Supported remote employees by troubleshooting connectivity issues and providing solutions for seamless network access.
- Developed training materials to assist users in understanding new software applications or upgraded systems functionality.
- Maintained inventory records of hardware components, ensuring timely replacement or repair when necessary.
- Participated in disaster recovery exercises, testing the effectiveness of implemented plans in emergency situations.
- Assisted in the planning and implementation of system upgrades to maintain optimal performance levels.
- Collaborated with IT team members to develop and implement strategies for infrastructure improvements.
- Provided technical support for end-users, addressing their concerns in a timely manner for increased productivity.
- Evaluated emerging technologies for potential integration into company infrastructure, considering cost-effectiveness and compatibility factors.
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured systems according to prescribed software and hardware frameworks.
- Assisted customers with technical support inquiries.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Bachelor of Science - Information Technology
University of Arkansas
Fayetteville, AR05-2016
Skills
- Root-cause analysis
- Cloud services
- Process documentation
- Project management
- Infrastructure management
- Virtualization technologies
- Hardware configuration
- Continuous integration tools
- Troubleshooting
- Standard operating procedures
- Windows server administration
- Capacity planning
- Quality assurance testing
- Expert problem solving
- Data analysis
- Windows server management
- Quality assurance
- Skilled in [hardware]
- Database administration
- Mobile devices
- Advanced troubleshooting
- Requirement documentation
- Change control documentation
- Infrastructure support
- IT service management
- System troubleshooting
- Systems analysis
- Infrastructure development
- Technical analysis
- Technical support
- Microsoft exchange
- Helpdesk operations
Timeline
Senior Systems Engineer
Walmart
03.2024 - Current
System Administrator
Walmart
10.2019 - 03.2024
Computer System Operations Technician
Walmart
03.2015 - 10.2019
Bachelor of Science - Information Technology
University of Arkansas