Ryan Hood
Kansas City,KS
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Account Executive
Nautical Manufacturing And Fulfillment
08.2022 - Current
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Leveraged CRM to collect, organize and manage sales data and customer information.
- Collaborated with internal teams to develop account strategy.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Managed approximately 25 incoming calls, emails, and sourcing inquiries per day.
Account Manager
Heubel Shaw Material Handling
03.2017 - 08.2022
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Negotiated prices, terms of sales and service agreements.
- Managed a book of over 75 accounts with a goal of adding 2 new clients per month.
Education
No Degree - Business Education
Missouri State University
Springfield, MO05.2002
Skills
- Customer Relationship Management
- Lead Development
- Account Servicing
- Pipeline Management
- Account Management
- Lead Generation
- Business Development
- Contract Negotiation
- Needs Assessment
- Customer Service
- Business Development and Planning
- Customer Relationship Management (CRM)
Certification
Toyota Production System Certified (TPS) in 5 S lean management.
Timeline
Account Executive
Nautical Manufacturing And Fulfillment
08.2022 - Current
Account Manager
Heubel Shaw Material Handling
03.2017 - 08.2022
No Degree - Business Education
Missouri State University
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