Ryan Hoover
Evansville,IN
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues. Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Printer Technician
CompuCom
06.2023 - 09.2023
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
- Investigated hardware product issues involving materials and software and devised solutions.
- Strategically implemented new computer projects and hardware installations to improve workflow for [Number] employees.
- Maintained detailed documentation through all phases of development, testing and analysis to enhance organizational productivity.
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
IT Support Specialist
CES
09.2022 - 05.2023
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Delivered onsite technical support for [Number] employees.
- Answered questions and provided information to customers about new software or hardware.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Offered new customers training to reduce frustration and improve customer satisfaction.
IT Specialist
Escalate
03.2022 - 08.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Monitored systems in operation and quickly troubleshot errors.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
IT Technician
Express Employment Professionals
11.2021 - 03.2022
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Configured systems according to prescribed software and hardware frameworks.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Performed troubleshooting to correct computer hardware and software malfunctions.
DME
Orhtopedic Associates
09.2020 - 06.2021
- Complied with established internal controls and policies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Supported financial director with special projects and additional job duties.
- Developed strategic plans for day-to-day financial operations.
Sales Associate
Josh Tyler
10.2019 - 02.2020
- Vacuumed interiors of vehicles to remove dirt and debris.
- Shined vehicle windows and windshields to remove water spots.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Washed cars and trucks daily for auto dealership.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Law Chevrolet Buick Pontiac
06.2019 - 10.2019
- Managed administrative duties such as filing documents, scheduling meetings.
- Sold cars
- Helped customers with whatever questions they had.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Manager
Kohls Corp
08.2018 - 05.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
CNA
Nellis
05.2017 - 08.2017
- Monitored adults activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage adults.
- Dispensed snacks and meals to elderly in accordance with nutritional guidelines.
- Went to elderly houses and took care of them.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Delivery Driver
Sisters Pizza Shop
10.2015 - 08.2016
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Delivered Pizzas for customers
Education
Bachelor of Science - Information Technology
Indiana University Bloomington
Bloomington, IN05.2019
Bachelor of Science - Business
Vincennes University
Vincennes, IN05.2017
Associate of Science - Sports Management
Vincennes University
Vincennes, IN05.2017
Skills
- Website Development
- Network Administration
- Hardware Diagnostics
- Audiovisual Equipment
- Reading Comprehension
- Electronic Troubleshooting
- Data Connectivity
- Imaging Software
- Help Desk Support
- Team Support
- Component Replacements
- Active Listening
- Hardware Components
- Sage 50 Accounting
- Customer Satisfaction
- Electronic Hardware
- Critical Thinking
- Hardware Knowledge
- Knowledge Base
- Leading Software Development Teams
- Hardware Installation
- Hardware Replacement
- Hardware and Software Optimization
- Hardware and Software Monitoring
- Computer Maintenance
- Customer Relationship Management
- Hardware Evaluation
- Security Patches
- Vendor Relationship Development
- Specification Research
- Workflow Processes
- Computer Hardware Troubleshooting
Certification
- HP Printer Trained
- Lexmark Printer Trained
- HPE Server Trained
- State Farm Trained
- Cabling Trained
- Dell Trained
Timeline
Printer Technician
CompuCom
06.2023 - 09.2023
IT Support Specialist
CES
09.2022 - 05.2023
IT Specialist
Escalate
03.2022 - 08.2022
IT Technician
Express Employment Professionals
11.2021 - 03.2022
DME
Orhtopedic Associates
09.2020 - 06.2021
Sales Associate
Josh Tyler
10.2019 - 02.2020
Sales Associate
Law Chevrolet Buick Pontiac
06.2019 - 10.2019
Manager
Kohls Corp
08.2018 - 05.2019
CNA
Nellis
05.2017 - 08.2017
Delivery Driver
Sisters Pizza Shop
10.2015 - 08.2016
Bachelor of Science - Information Technology
Indiana University Bloomington
Bachelor of Science - Business
Vincennes University
Associate of Science - Sports Management
Vincennes University
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