Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Horlock

Batavia,IL

Summary

Dynamic professional with a proven track record in customer service and sales, exemplified during my tenure at Geneva Park District. Excelled in complaint resolution and Microsoft Excel, while enhancing customer loyalty and efficiency. Demonstrated exceptional conflict management as a Soccer Referee, underlining my ability to foster positive environments and teamwork.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Geneva Park District
01.2023 - Current
  • Creating a welcoming and warm environment for all clients of the gym
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Soccer Referee

Chicago Soccer Academy
01.2020 - 08.2023
  • Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
  • Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
  • Monitored and managed soccer games to verify safety and promote good sportsmanship for players.


Sales Associate

Home Depot
04.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

No Degree - Business Intelligence And Analytics

Saint Mary's University of Minnesota
Winona, MN
05-2027

High School Diploma -

Batavia High School
Batavia, IL
05-2023

Skills

  • Call center experience
  • Microsoft Excel
  • Complaint resolution
  • Reliable and punctual
  • Session planning

Timeline

Customer Service Representative

Geneva Park District
01.2023 - Current

Sales Associate

Home Depot
04.2022 - 08.2022

Soccer Referee

Chicago Soccer Academy
01.2020 - 08.2023

No Degree - Business Intelligence And Analytics

Saint Mary's University of Minnesota

High School Diploma -

Batavia High School

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Ryan Horlock