Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ryan Horn

El Cajon Ca 92021,CA

Summary

My military background has provided me with the discipline, leadership, and resilience needed to succeed in law enforcement. During my service, I developed strong problem-solving abilities, learned to remain calm under pressure, and cultivated a deep commitment to teamwork and service. I've also gained experience making quick, sound decisions in high-stress situations, all while upholding protocols and procedures.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Slot Cashier

Viejas Casino & Resort
08.2024 - Current
  • Troubleshot machine malfunctions and diagnosed root causes.
  • Repaired problems and maintained machines in good working order.
  • Dispensed machine payouts and provided change for players.
  • Connected with guests on personal level to build loyalty.

VIP Host

Viejas Casino
10.2022 - Current
  • Responsible for creating personalized experiences for high-profile clients, ensuring their needs and expectations are met and exceeded
  • Managed VIP guest lists, made reservations, and provided concierge services to enhance their overall experience
  • Collaborated with various departments to coordinate special requests, such as private tours, transportation, and exclusive access to events
  • Demonstrated exceptional communication and problem-solving skills to address any issues or concerns that VIP guests may have
  • Maintained a strong network of contacts to provide recommendations for dining, entertainment, and other VIP experiences within the area

Table Games Supervisor

Barona Casino
04.2015 - 10.2022
  • Monitor and manage table game staff schedules, breaks, and performance to maintain high standards of service and professionalism
  • Oversee daily operations of table games including blackjack, poker, roulette, and craps to ensure efficient and smooth gameplay
  • Enforce casino regulations and resolve any disputes or issues that arise during gameplay to uphold fairness and integrity in all activities
  • Train and mentor table game dealers on casino policies, procedures, and customer service protocols to enhance overall player experience

Font desk agent

Chuze Fitness
02.2015 - 04.2015
  • Greeted and assisted guests with check-in and check-out procedures in a friendly and professional manner
  • Handled guest inquiries and concerns promptly and effectively to ensure guest satisfaction
  • Answered incoming calls and directed them to the appropriate department or staff member

Marine Corps

USMC
11.2008 - 11.2012
  • Received commendations for exceptional leadership, teamwork, and dedication to upholding the values of the Marine Corps
  • Participated in humanitarian missions and disaster relief efforts, providing aid and support to communities in need
  • Led and trained a team of Marines in combat operations, ensuring mission success and unit cohesion
  • Maintained high level of physical fitness and mental resilience to meet the demanding requirements of Marine Corps service
  • Received an Honorable Discharge upon seperation

Education

Adult High School Diploma -

Crenshaw Christian Academy
San Diego Ca

Associates in Computer Science - Information Technology (completed)

Grossmont College
San Diego CA
06-2022

Skills

  • Strong Communication Skills
  • Problem-Solving Abilities
  • Physical and Mental Resilience
  • Attention to Detail
  • Teamwork and Collaboration

Certification

NR-EMT March 2010-2012

EMS ID 8578-5546-5118

Timeline

Slot Cashier

Viejas Casino & Resort
08.2024 - Current

VIP Host

Viejas Casino
10.2022 - Current

Table Games Supervisor

Barona Casino
04.2015 - 10.2022

Font desk agent

Chuze Fitness
02.2015 - 04.2015

Marine Corps

USMC
11.2008 - 11.2012

Adult High School Diploma -

Crenshaw Christian Academy

Associates in Computer Science - Information Technology (completed)

Grossmont College

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Ryan Horn