Ryan Horne

Xentry Hardware Assistant:

⁃ Assist with diagnostic hardware inventory for all Mercedes Benz dealers, ISPs and Fleet

⁃ Facilitate access requests for dealer personnel

⁃ Provide technical support for diagnostic hardware

⁃ Shipping and receiving diagnostic hardware for dealers, ISPs, fleets and Germany

⁃ Work closely with colleagues in Germany to discuss trending issues in our market

⁃ Identify process improvements and implement work measures for hardware returns and exchanges

• Performed computer system, software and peripheral installation, maintenance, troubleshooting and repair to achieve nonstop availability.
• Identified hardware issues caused by component failures using approved diagnostic tools.
• Configured computers to network drivers and connected to printers and other peripheral equipment.
• Built and repaired custom computers according to schedule.
• Installed computers and other devices individually and across networks, testing connections to support proper functioning.
• Created new accounts, reset passwords and configured access to servers and file management software for users.
• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
• Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
• Assisted customers with instructional support and product troubleshooting.
• Resolved Level 1 technical issues with software, hardware and peripherals.

• Installed, upgraded and provided troubleshooting services for physical cable TV, internet, telephone and alarm system equipment.
• Installed outlets, drops, converters, modems and digital terminals.
• Performed troubleshooting by inspecting equipment and measuring signals to identify issues.
• Taught customers basic use of equipment based on service package and answered questions.
• Completed upgrades, downgrades and wiring for businesses as well as single and multi-family residences.
• Repaired equipment to support continual service.
• Promoted additional services and products to increase sales.
• Managed service records and reports, completing paperwork regarding work order status and customer satisfaction to maintain performance effectiveness.
• Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and account issues.
• Used tools, equipment and vehicles to avoid injuries and mishaps.
• Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
• Troubleshot and diagnosed systems using speed, ping and related tests.

• Planned, organized and executed daily maintenance tasks.
• Inspected and repaired ground equipment and automotives.
• Troubleshot and repaired both gasoline and diesel engine systems.
• Maintained and repaired gas turbine compressor units.
• Serviced and repaired air conditioning and refrigeration systems.
• Used diagnostics and troubleshooting tools to identify failures and equipment issues.
• Completed standard inspections to assess wear and damage to vehicles.
• Disassembled units and inspected parts for wear with micrometers, calipers and gauges.
• Updated maintenance and repair logs according to services performed and submitted reports to supervisors for review.