Ryan Hougland

Remote Monitoring of sites across The U.S.A. and Canada from Control Room.

Use and monitoring of SCADA systems for sites.

Communication/Out-bound calls to all clients – notification of issues, trouble shooting on services, emergencies, etc.

Alarm Management, quick response to the client while providing solutions.

Technical help and troubleshooting.

Providing assistance with network communications, camera errors, and other technical problems.

Analyzing video surveillance cameras for problems on sites.

Use of thermal, motion, and other technologies to prevent and locate oil spills and gas leaks.

Use of motion alerts to prevent and/or locate site tampering and thefts.

Creation of reports in the case of an incident, providing clients with solutions and follow ups.

Focus on improving techniques and efficiencies with implementation of technology.

Part Time Service and Shop

I run an online shop and provide tech services to friends and family. I have done many deals buying/selling with several tech companies and have 100 percent positive reviews. I provide hardware and software solutions. I also refurbish and fix many devices.

Fixed functional issues by updating software systems with latest patches and correcting settings.

Reassembled machines after making repairs or replacing parts.

Corrected problems with printers and copiers.

Disassembled and reassembled computers and devices with skill, verifying performance after each repair.

Conversed with customers to determine details of equipment problems.

Simulated and recreated user problems to diagnose and resolve operating difficulties.

Handled maintenance tasks by checking for viruses, creating back ups, and upgrading software.

Maintained operations by monitoring error messages and making adjustments.

Troubleshoot software installation and technical support.

Worked on and sold 70+ devices- Laptops (Dell, HP), MacBooks, Desktops, Printers, ect.

Security Professional and experience as a Team Lead through Allied as a Contingent Worker for Meta/Facebook.

Specialized in Access Control, Customer Service, Building Security, Incident Response, Emergency Response, Alarm Response, Intrusion Prevention/Detection, and Various other Essential Procedures.

Desk Post Role, Experience with Security Programs such as SIEM Monitoring, CCTV Programs, and other Security/Administrative Software.

My Expertise Encompassed Monitoring/Surveillance & Access Control, Customer Service, and other Crucial Practices.

Managed Responsibilities such as Promptly Reporting any Facilities/Maintenance Issues and Initiating Contact with Facilities and Engineers during Urgent Situations, Ensuring Swift Resolutions.

Other duties included Incident and Daily reports Demonstrated Seamless Communication and Collaboration with Team Members and other Operational Units to Maintain Optimal Security Levels .

Stayed up to date with Standard Operating Procedures (SOPs) and Adhered to Security Requirements as Integral Aspects of my Responsibilities.

Conducted Thorough Vendor Task Reviews as a Critical part of my Duties, Ensuring Proper Approval before granting badge access or providing escorts.

Furthermore, Maintained Awareness and Actively participated in Health and Safety Protocols.

Part Time as needed while I was in School (College).

Assisted with closing process by coordinating with inspectors, lenders and escrow companies to obtain documents and clear issues.

Provided comprehensive support by developing networks of attorneys, mortgage lenders, and contractors for client referral.

Helped office personnel with errands, paperwork and data entry.

Documented, researched and resolved customer service issues.

Researched trending topics and hashtags to help staff with social media strategies.

Enhanced customer satisfaction with fast, knowledgeable service.

Social media marketing