Ryan Hovis
Waynesboro,PA
Summary
Accountable Residential Program Manager handling multiple tasks in fast-paced environments while remaining calm and composed. Smart individual knowledgeable in regulations and rules that promote quality home environments. Committed to every resident's well-being through assurance nutritious meals, self-development initiatives and appropriate recreational activities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Residential Program Supervisor
Keystone Human Services
04.2022 - Current
- Enhanced resident care by effectively managing and overseeing staff in daily activities.
- Improved program quality by developing and implementing individualized service plans for residents.
- Fostered a supportive and compassionate living environment through regular communication with residents and their families.
- Streamlined daily operations, successfully delegating tasks to team members based on their strengths and abilities.
- Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
- Increased resident satisfaction by actively addressing concerns and promptly resolving issues as they arose.
- Maintained a safe living environment for residents through routine inspections and adherence to safety protocols.
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
- Supported residents during times of transition or crisis by providing guidance, reassurance, and appropriate interventions when necessary.
- Established and maintained a high standard of cleanliness and organization within the residential facility, promoting a comfortable and welcoming atmosphere for all.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Provided leadership, guidance and support to staff members.
Case Manager
Abraxas Youth And Family Services
05.2020 - 03.2021
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and self-sufficient.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Youth Development Leader
Abraxas Youth And Family Services
01.2019 - 05.2020
- Enhanced youth development by implementing engaging and age-appropriate programs.
- Collaborated with team members to create strategies for promoting positive behavior among participants.
- Increased program attendance by maintaining a fun and inclusive environment.
- Developed strong relationships with families, fostering open communication and trust.
- Provided academic support to participants through tutoring and homework assistance, improving overall performance in school.
- Promoted physical activity by organizing sports and recreational activities for program participants.
- Supported participants'' emotional well-being through active listening, empathy, and conflict resolution techniques.
- Contributed to program evaluation efforts, identifying areas for improvement and making recommendations for change.
- Facilitated group discussions on various topics, encouraging critical thinking skills among youths.
- Mentored at-risk youths, providing guidance on decision-making and goal setting processes.
- Provided specific learnings regarding teen pregnancy risk, gang membership and bullying.
Assistant Manager
Ski Liberty Mountain And Resort
09.2016 - 03.2017
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Arts - Psychology
Penn State University
State College, PA05.2019
High School Diploma -
Fairfield Area High School
Fairfield, PA06.2015
Skills
- Training and Mentoring
- Crisis Management
- Multitasking capabilities
- Performance evaluation
- Budget management
- Delegation abilities
- Team leadership
- Decision making
- Organizational skills
- Group facilitation
- Active listening
- Effective communication
Certification
CPR Certified May of 2022
CPR Trainer July of 2022
Medication Admin Trainer November of 2023
Languages
Spanish
Limited Working
References
References available upon request.
Timeline
Residential Program Supervisor
Keystone Human Services
04.2022 - Current
Case Manager
Abraxas Youth And Family Services
05.2020 - 03.2021
Youth Development Leader
Abraxas Youth And Family Services
01.2019 - 05.2020
Assistant Manager
Ski Liberty Mountain And Resort
09.2016 - 03.2017
Bachelor of Arts - Psychology
Penn State University
High School Diploma -
Fairfield Area High School
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