RYAN HUDSON
Houston,TX
Summary
Determined banking professional eager to apply financial knowledge and sales negotiation skills. Collaborative individual communicates with tact and diplomacy to internal and external customers. Researches and pursues new sales prospects to build strong base of clientele.
Overview
5
5
years of professional experience
Work History
Relationship Banker
Bank Of America, N.A.
08.2022 - Current
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
- Cultivated strong customer relationships by providing tailored advice and services.
- Maintained in-depth product and service knowledge for well-informed customer advice.
- Analyzed customers' financial information to deliver personalized account guidance.
- Completed Soft Skills In Role Development Program for 2023
Patient Access Representative II
Memorial Hermann Greater Heights Hospital
07.2022 - 08.2022
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Customer Experience Ambassador
Memorial Hermann Greater Heights Hospital
06.2021 - 07.2022
- My daily responsibilities included greeting patients & visitors, enforcing the current hospital policy, protecting sensitive patient information, & navigating patients and visitors throughout the hospital
- This role was a project that MHHS wanted to test out starting with myself in order to create a seamless experience for patients and guests as they come in for services
- I’ve helped mold this role and received many praises for excellent patient satisfaction during my tenure.
MANAGEMENT TRAINEE INTERN
Enterprise Holdings Inc., Rent-A-Car
05.2019 - 03.2020
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes
- Gained knowledge of company policies, protocols and processes.
- My daily responsibilities included renting vehicles & selling protection products while providing excellent customer service
- Awards & Recognition: Consecutive Months of Excellent Customer Service x3
- Consecutive Months Qualifying in Sales x3
- Placed 3rd in the Summer Intern Project of 2019
Return Agent
Enterprise Holdings Inc., Rent-A-Car
05.2018 - 05.2019
- My daily responsibilities included greeting customers, inspecting vehicles, assisting customers with luggage, & closing customer contracts
- Awards & Recognition: Champions Dinner for Sales & Fuel Collection, Excellent Customer
- Service
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Executed sales and marketing initiatives to increase revenue for company.
Education
BBA - Finance
UNIVERSITY OF HOUSTON DOWNTOWN
Downtown Houston, Texas05.2025
High School Diploma -
LA MARQUE H.S. | COLLEGIATE H.S
La Marque, TX06.2015
Skills
- Excellent Problem Solver
- Exceptional Verbal & Written Communication
- Skills
- Strong Organizational Skills
- Strong Attention to Detail
- Exceptional Customer Service
- Ability to Sale
- Ability to Work in a Team Environment
- Proficiency in
- Microsoft Office
- Business Development
- Cash Handling
- Financial Advising
- Sales Expertise
- Financial Due Diligence
- Solution Planning
Timeline
Relationship Banker
Bank Of America, N.A.
08.2022 - Current
Patient Access Representative II
Memorial Hermann Greater Heights Hospital
07.2022 - 08.2022
Customer Experience Ambassador
Memorial Hermann Greater Heights Hospital
06.2021 - 07.2022
MANAGEMENT TRAINEE INTERN
Enterprise Holdings Inc., Rent-A-Car
05.2019 - 03.2020
Return Agent
Enterprise Holdings Inc., Rent-A-Car
05.2018 - 05.2019
BBA - Finance
UNIVERSITY OF HOUSTON DOWNTOWN
High School Diploma -
LA MARQUE H.S. | COLLEGIATE H.S