Ryan Huguenel
Rancho Mirage,CA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Dominos Pizza Inc. Skilled in employee training and loss prevention, achieving significant sales growth. Excels in fast-paced environments, demonstrating exceptional customer service management and POS system proficiency.
Overview
9
9
years of professional experience
Work History
Store Manager
Dominos Pizza Inc.
2020.12 - 2021.07
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Assisted with hiring, training and mentoring new staff members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Advanced Clinical Associate
Legacy-GoHealth Urgent Care
2018.10 - 2020.08
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Supported office operations by expertly handling administrative needs.
- Maintained accurate records of patient visits and treatments in patient medical files.
- Answered patient inquiries and provided information about healthcare services.
- Performed basic laboratory tests and collected specimens for further testing.
- Took and recorded patients' vital signs, documenting in medical charts.
- Helped clinical staff with in-office procedures by organizing spaces and passing instruments.
- Obtained patient or family member authorizations for tests and procedures.
- Cleaned and set up rooms in preparation for patient appointments.
- Disinfected tools, equipment and surfaces between patients.
Medical Scribe
Cascade Cardiology
2017.07 - 2018.09
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Gathered patient charts to prepare for upcoming appointments and maintain organization.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Collaborated with team members to share knowledge and keep workflow moving smoothly.
- Transcribed sensitive documents with complete confidentiality.
- Determined information to be included in reports.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
Emergency Department Scribe
Salem Hospital
2016.02 - 2017.07
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Selected appropriate ICD-10 and CPT codes for records.
- Submitted orders for additional tests and examinations.
- Developed advanced proficiency in Epic EMR records management software.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Collected required documents to prepare discharge and release summaries of patients.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Assisted with medical coding and billing tasks.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Accompanied physicians through day in fast-paced, stressful environments.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Used Epic EMR Software to input information into computerized patient record system.
Guest Service Agent
Wyndham Garden Hotel
2015.07 - 2016.01
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collected room deposits, fees, and payments.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Created welcoming and comfortable environment for guests.
- Provided accurate information regarding local attractions, restaurants and activities.
Bartender /Restaurant Server
Renaissance Hotel
2015.03 - 2015.07
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Obtained cash bank and stocked service bar to prepare for operation.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Upheld strict regulations for safe alcohol service and food safety.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Sales Associate / Embroidery Expert
Lids Hat World
2012.05 - 2012.08
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Bachelor of Arts - Sports Studies / Exercise Science
Huntingdon College
Montgomery, AL05.2015
Skills
- Team Development
- Store Merchandising
- Revenue Generation
- Employee Training
- Loss Prevention
- Customer Service Management
- POS Systems
- Data Entry
- Indirect Patient Care
- Procedure Assistance
- Medical Terminology
- HIPAA Compliance
Timeline
Store Manager
Dominos Pizza Inc.
2020.12 - 2021.07
Advanced Clinical Associate
Legacy-GoHealth Urgent Care
2018.10 - 2020.08
Medical Scribe
Cascade Cardiology
2017.07 - 2018.09
Emergency Department Scribe
Salem Hospital
2016.02 - 2017.07
Guest Service Agent
Wyndham Garden Hotel
2015.07 - 2016.01
Bartender /Restaurant Server
Renaissance Hotel
2015.03 - 2015.07
Sales Associate / Embroidery Expert
Lids Hat World
2012.05 - 2012.08
Bachelor of Arts - Sports Studies / Exercise Science
Huntingdon College
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