Ryan Ibrahim
Austin
Summary
Ambitious and results-driven Director of Operations with extensive experience in both Hospitality and Property Management. Assisted with rapid growth from 14 to over 30 properties in less a year. Ability to work in a high stress environment while maintaining superior customer service and team motivation. Ready to offer exceptional leadership while increasing revenue and cultivating a productive team environment.
Overview
6
6
years of professional experience
Work History
Operations Manager
ABOVE Vacation Residences
08.2023 - Current
- Managed our VIP millionaire & billionaire clients in house.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Coordinated, managed and implemented auditing projects for our linens, storage units and office supplies on a weekly basis.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Director of Operations
PMI Austin Metro
09.2021 - 05.2023
- Overseeing all daily operations for 30+ Air BnB's worth more than $20 Million in the Austin area, which includes maintenance, house-keeping, rental analysis, and supervising on-staff employees.
- Implemented new strategies like In-House Housekeepers with a mark up on services to profit more than 20%.
- Manages Quality Assurance and Inventory. Working to exceed all guest expectations. Current 5 star rating of 89% of bookings.
- Designed other housekeeping techniques that improve cleaning times by 30% and increases daily revenue by 15%.
Front of House Manager
MovieHouse & Eatery
07.2019 - 08.2021
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Supervised staff of 40 through motivational coaching and effective training programs.
- Managed the business of 2 million throughout the month of December 2019.
- Handled the day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and promotions.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Associate Route Sales Manager
Aramark Refreshment Services
07.2017 - 12.2018
- Main responsibility includes managing the operations of our two largest accounts. This includes product ordering, delivery, inventory and service.
- My team and I have increased sales by over 100% at each account through product education and excellent customer service.
- Assist with operational duties that include leading company meetings, service and customer support, as well as warehouse inventory and product demonstrations.
Education
Bachelor of Science - Restaurant & Hotel Institutional Management
Texas Tech University
Lubbock, TX2017
Skills
- High Level Customer Service
- Event Management
- Training and Development
- Microsoft Office
- Complex Problem-Solving
- Human Resources
- Staff Management
- Sales
- Business Development
- Lead Prospecting
- Relationship Building
- Operations
Timeline
Operations Manager
ABOVE Vacation Residences
08.2023 - Current
Director of Operations
PMI Austin Metro
09.2021 - 05.2023
Front of House Manager
MovieHouse & Eatery
07.2019 - 08.2021
Associate Route Sales Manager
Aramark Refreshment Services
07.2017 - 12.2018
Bachelor of Science - Restaurant & Hotel Institutional Management
Texas Tech University
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