Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Igo

Datil,NM

Summary

With a versatile background in marketing and print media sales, I have experience in enhancing product visibility and sales through both innovative online strategies and traditional sales techniques. Experience encompasses direct sales methods like door-to-door and cold calling, alongside a growing knowledge of social media marketing. This unique blend of digital and conventional marketing skills positions me to effectively drive engagement and growth in a dynamic marketing environment. As a firefighter transitioning into the e-commerce world, I bring a unique set of skills highly applicable to this dynamic environment. My experience in high-pressure, emergency situations has honed my abilities in quick decision-making, adaptability, and problem-solving, skills that are crucial in the fast-paced e-commerce environment. My extensive training in communication and teamwork is directly transferable to collaborating with diverse teams and effectively conveying messages to varied audiences. Additionally, my experience in public safety education campaigns has provided a solid foundation in public speaking and community engagement, valuable for crafting compelling narratives and marketing strategies. My dedication, resilience, and ability to think critically under stress are assets that I look forward to applying in a creative and strategic e-commerce role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Firefighter EMT

Department Of Defense
10.2020 - 06.2023
  • Respond to 911 calls as a firefighter/EMT and perform the appropriate duties
  • Specialized in performing EMT skills and working on the ambulance. In addition, cross-manning the fire engine for emergencies.
  • Assisted on numerous medical calls, fires and general emergencies. On numerous occasions making critical decisions and using life saving skills to assist patients during medical emergencies. In addition, assisted in the extinguishment of many vehicle fires and accidents which required specialized tools to assist patients. .
  • Maintaining an excellent record of being on time and willing to work with many different personalities.

Firefighter EMT

Department Of Defense
04.2009 - 10.2020
  • Respond to 911 calls as a firefighter/EMT and perform the appropriate duties
  • Specialized in performing EMT skills and working on the ambulance. In addition, cross-manning the fire engine for emergencies.
  • Assisted on numerous medical calls, fires and general emergencies. On numerous occasions making critical decisions and using life saving skills to assist patients during medical emergencies. In addition, assisted in the extinguishment of many vehicle fires and accidents which required specialized tools to assist patients. On general emergencies assisting crews in maintaining buildings of the US Navy and minimizing damage due to broken water pipes, bad alarm panels and many safety issues.
  • Personally spear-heading the upgrading of our pre-fire plans throughout my district and making sure the emergency vehicle would have a description of each room/floor in every building on base.
  • Ordering supplies and maintaining and improving upon the equipment for the San Diego Federal Fire Department. This was done department wide and in an effort to upgrade the tools and equipment needed by emergency staff. Carefully and tedious work was done to choose the right tools and equipment at the best rate for the Government.
  • Assisting in the hosting, at the firehouse, of a barbecue for the Wounded Warriors of the Naval Medical Center Balboa.
  • Assisted Management in overtime scheduling for 5 years. Making sure to do my best to accommodate the personnel and avoid as many mandatory overtimes as possible, made sure to be professional, ethical and thorough.
  • Maintaining an excellent record of being on time and willing to work with many different personalities.

Sales Manager

Business Development Network
02.2012 - 11.2014
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Owner

Igo Coffee
03.2007 - 06.2013
  • Owned and operated 3 coffee kiosks and 1 cafe; with over 5 employees
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Spiritual Counselor

Church of Scientology
06.2003 - 06.2013
  • Trained in spiritual counseling
  • Organizational Administrative Tools
  • Managed production by statistics
  • Group coordination
  • Maintained confidentiality of records relating to clients' treatment.

Firefighter

US Air Force
02.1995 - 01.1999
  • Firefighter trained for fire protection of aircraft for the US Air Force
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
  • Collaborated with other emergency responders on scene to establish adequate fire suppression.

Education

Masters in Business Administration -

Southern New Hampshire University
Hooksett, NH
2018

Bachelor degree - Organizational Leadership

Chapman University
San Diego, CA
05.2004

Skills

  • Ability to work in high-pressure, team-based environments
  • Strategic decision-making, effective communication, and crisis management
  • Good understanding of market analysis, brand development, and Digital marketing strategies
  • Dependable and Responsible
  • Analytical and Critical Thinking
  • Flexible and Adaptable

Timeline

Firefighter EMT

Department Of Defense
10.2020 - 06.2023

Sales Manager

Business Development Network
02.2012 - 11.2014

Firefighter EMT

Department Of Defense
04.2009 - 10.2020

Owner

Igo Coffee
03.2007 - 06.2013

Spiritual Counselor

Church of Scientology
06.2003 - 06.2013

Firefighter

US Air Force
02.1995 - 01.1999

Masters in Business Administration -

Southern New Hampshire University

Bachelor degree - Organizational Leadership

Chapman University
Ryan Igo