Summary
Overview
Work History
Education
Skills
Timeline
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RYAN IRVIN

RYAN IRVIN

Groves,TX

Summary

Sales and Goal-driven professional offering over 10 years of success as a Service Manager. Communicative and team player oriented with skills in customer satisfaction, retention, coaching, task delegation and multi-tasking. Continually recognized in the market by receiving multiple awards for Service Manger of the month/quarter, as well as being nominated for Service Manager of the year multiple times.

Overview

12
12
years of professional experience

Work History

SERVICE MANAGER

Texas Roadhouse
Port Arthur, TX
08.2010 - Current
  • Model expected customer service standards to promote customer satisfaction, loyalty and retention
  • Established and oversaw department budgets for expenditures, materials and labor
  • Hired, trained, developed and monitored performance of 100+ service department staff
  • Defined department objectives and monitored performance
  • Resolved customers issues by providing timely and effective solutions
  • Created weekly employee work schedules to keep all shifts properly staffed
  • Maintained low employee turnover through motivating leadership and employee support
  • Prioritized and delegated daily work tasks to Managers to meet anticipated goals

Education

Associate of Science - Computer Science And Programming

Tyler Junior College
Tyler, TX

High School Diploma -

Lindale High School
Lindale, TX
05.2004

Skills

  • Customer service management
  • After-sales support
  • Documentation and reporting
  • Proficient in Microsoft Programs
  • Staff Management
  • Upselling
  • Technical Support
  • Quality assurance
  • Budgeting
  • Employee supervision
  • Customer growth promotion

Timeline

SERVICE MANAGER

Texas Roadhouse
08.2010 - Current

Associate of Science - Computer Science And Programming

Tyler Junior College

High School Diploma -

Lindale High School

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RYAN IRVIN