Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ryan Irwin

Milford,CT

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreen's Pharmacy
MIlford, CT
09.2024 - Current
  • Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
  • Restocked shelves with new supplies of medications as needed.
  • Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
  • Organized work areas so that everything was easily accessible when needed.
  • Assisted pharmacists in filling prescriptions accurately and efficiently.
  • Resolved customer complaints in a timely manner while maintaining professionalism at all times.
  • Collaborated with other healthcare professionals to ensure optimal patient care.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
  • Provided customer service to patients by answering questions about medications and health-related topics.
  • Received payment from customers and processed credit card transactions when necessary.
  • Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
  • Monitored inventory levels of commonly used drugs and placed orders when necessary.
  • Provided education materials about medications to patients upon request.
  • Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
  • Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Assisted pharmacists in compounding sterile products according to state regulations.
  • Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
  • Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
  • Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
  • Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
  • Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Monitored prescription refill requests and communicated with patients regarding their status.
  • Performed regular medication audits to ensure compliance with regulatory standards.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
  • Assisted pharmacists in filling prescription orders accurately and efficiently.
  • Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Checked expiration dates on medications to ensure that only unexpired products were dispensed.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Cleaned and maintained equipment or work areas according to prescribed methods.
  • Established or maintained medications and other patient profiles.
  • Answered telephones to respond to questions or requests.
  • Maintained proper storage and security conditions for drugs.
  • Entered prescription information into computer databases.
  • Received written prescription or refill requests, verifying information for completeness and accuracy.
  • Operated cash registers to accept payments from customers.
  • Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Entered patient and prescription information into pharmacy software systems with high attention to detail.
  • Ensured compliance with state and federal pharmacy laws and regulations.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.

Customer Service Representative

Walgreens
MIlford, CT
09.2021 - Current
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Resolved customer complaints promptly and efficiently.
  • Implemented innovative methods for streamlining the customer service process.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered customer inquiries via phone, email, and chat.
  • Excelled in exceeding daily credit card application goals.
  • Collected deposits or payments and arranged for billing.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Developed strong customer relationships to encourage repeat business.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Mentored junior team members and managed employee relationships.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Strengthened customer retention by offering discount options.
  • Promoted available products and services to customers during service, account management and order calls.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Education

High School Diploma -

Jonathan Law High School
Milford, CT
06-2021

Master of Science - Information Technology

Strayer University
Herndon, VA

Skills

  • Medication preparation
  • Pharmacy software
  • Data entry
  • Customer service
  • Collaboration skills
  • Problem solving
  • Attention to detail
  • Cash handling
  • Medication dispensing
  • Prescription verification
  • Health information
  • Proper labeling
  • Problem-solving skills
  • Medicare and medicaid process
  • Patient confidentiality
  • Processing payments
  • Proper labeling procedures
  • Dosage form preparation
  • Medication labels
  • Drug classification
  • Quality assurance and control
  • Answering customer questions
  • Confidentiality and HIPAA
  • Pharmacy operations
  • Insurance verification
  • Labeling prescriptions
  • Labeling accuracy
  • Drug inventory control
  • Insurance billing
  • HIPAA
  • OTC recommendations
  • Interpreting orders
  • Verifying orders
  • Drug safety
  • FDA drug safety guidelines
  • Pharmacy ethics
  • Order verification

Certification

  • Licenses with the State fo COnnecticut
  • In process of becoming Nationally Certified

Timeline

Pharmacy Technician

Walgreen's Pharmacy
09.2024 - Current

Customer Service Representative

Walgreens
09.2021 - Current

High School Diploma -

Jonathan Law High School

Master of Science - Information Technology

Strayer University

Similar Profiles

CREATE PROFILE
Ryan Irwin
Want your own profile? Build for free at Resume-Now.com