Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Iubelt

Reno,NV

Summary

Highly-motivated person with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Prominent at working effectively unsupervised and quickly mastering skills. Hardworking, multitasking and time management abilities. Devoted to giving every person around a positive and memorable experience. Committed opportunity seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused, anxious to obtain an Executive supervisory career while achieving company goals.

Overview

21
21
years of professional experience

Work History

Postmaster

United States Post Office
Wadsworth, NV
10.2018 - Current
  • Organized and supervised activities 3-employee post office and handled organizing and processing incoming and outgoing mail.
  • Monitor staff member adherence with regulations and procedures.
  • Demonstrate leadership by making improvements to work processes and helping to train others.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understand and follow oral and written directions.
  • Help customers pick out post office products.
  • Communicated postal laws and regulations.
  • Prioritize and organize tasks to efficiently accomplish service goals.
  • Plan and complete group projects, working smoothly with others.
  • Assist with customer requests and answer questions to improve satisfaction.
  • Maintain updated knowledge through continuing education and advanced training.
  • Motivate and encourage team members to communicate more openly and constructively with each other.
  • Exceed customer satisfaction by finding creative solutions to problems.
  • Display strong telephone etiquette, effectively handling difficult calls.

HR Specialist

United States Post Office
Reno, NV
10.2015 - 10.2018
  • Prepared and led new employee orientation to familiarize with company policies, procedures, culture and campus.
  • Communicated with supervisors to plan and review employee evaluations.
  • Created and updated personnel files by entering information in HRSSC.
  • Proactively identified and solved complex HR problems that impacted operations management and business direction.
  • Trained classes with both managers and staff on HR best practices and protocols to reduce process lags.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Held exit interviews and documented information discussed with employees.
  • Recruited new employees and built relationships, driving visibility.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Provided HR consultation services to leadership and department heads.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Anticipated and responded to emerging business needs by serving as change advocate.
  • Administered employee benefits and led open enrollment process, informing and coaching employees.

Delivery Supervisor/Customer Service Specialist

United States Post Office
Sparks, NV
06.2013 - 10.2015
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Provided day-to-day leadership to cultivate environment that exemplified company values.
  • Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage in office that had 80+ Employees.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.

Mail Carrier

United Stated Postal Service
Sparks, NV
02.2005 - 06.2013
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail to residents and business within assigned area.
  • Scanned labels on letters or parcels to confirm receipt.
  • Collected outgoing mail from homes and businesses to deliver to post office for processing.
  • Bundled mail in preparation for delivery or transportation to relay boxes.
  • Assisted customers by lifting heavy packages and placing parcels by front door or garage.
  • Recorded address changes to redirect mail for residences or businesses.
  • Provided change-of-address cards and other postal forms upon customer request.
  • Obtained receipts for registered and certain insured mail.
  • Furnished customers with postal information and provided change of address information and other related postal forms.
  • Delivered various types of mail on routes according to strict timelines.
  • Sorted mail for delivery, arranging mail in delivery sequence.

Slot Machine Technician

United Coin Machine Co.
Reno, NV
01.2004 - 02.2005
  • Troubleshot and repaired improperly functioning slot machines to maintain proper working order.
  • Cleaned and maintained slot machines and equipment to minimize downtime.
  • Inspected equipment to maintain proper working conditions.
  • Converted currency into requested combinations of bills and coins.
  • Transferred number data into hand held computer from slot machines.
  • Transferred money from gaming floor to back room in order to run through cash counter.
  • Calculated moneys to insure numbers collected from slot machines matched the amount collected from each machine.

Education

Some College (No Degree) - Business Management

Truckee Meadows Community College
Reno, NV

Skills

  • Policy Compliance
  • Distribution
  • Stock Control
  • Critical Thinking
  • Customer Service
  • Computer Skills
  • Planning & Organizing
  • Training & Development
  • Reliable & Trustworthy
  • People Skills
  • Team Management
  • Team Building
  • Data Management
  • Organizational Skills
  • Good Work Ethic
  • Problem Resolution
  • Conflict Resolution
  • Friendly, Positive Attitude
  • Microsoft Office
  • Supervision & Leadership

Timeline

Postmaster

United States Post Office
10.2018 - Current

HR Specialist

United States Post Office
10.2015 - 10.2018

Delivery Supervisor/Customer Service Specialist

United States Post Office
06.2013 - 10.2015

Mail Carrier

United Stated Postal Service
02.2005 - 06.2013

Slot Machine Technician

United Coin Machine Co.
01.2004 - 02.2005

Some College (No Degree) - Business Management

Truckee Meadows Community College

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Ryan Iubelt