Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Jackson

Idyllwild,CA

Summary

Well-qualified Business Manager and Customer Service professional offering strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Head Roaster

Idyllwild Coffee Roasters
09.2016 - 05.2023
  • Performed repairs and routine maintenance on equipment to maintain operational levels.
  • Developed new roast profiles to expand product offerings and meet customer preferences.
  • Enhanced coffee quality by carefully selecting and blending beans from various origins.
  • Optimized roasting process for better flavor profiles and consistent product results.
  • Educated staff on coffee bean characteristics, fostering a knowledgeable team capable of providing exceptional customer service.
  • Streamlined inventory management system for better tracking of raw materials and finished goods.

Startup Founder

Ancient Alchemy Probiotics
11.2013 - 09.2016
  • Developed high-quality probiotic food and beverage products.
  • Established strong partnerships with key industry players for greater market presence.
  • Designed all logo/marketing materials
  • Maintained the company website.
  • Demo of products and sales in-stores
  • Organized a farmers' market presence

Store Manager of Operations

Sky Island Organics
07.2013 - 07.2016
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Improved store efficiency by implementing inventory management systems and streamlining operational processes.

Continuity Marketing Coordinator

Verizon Wireless
02.2007 - 06.2010
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Implemented metrics-driven reporting to analyze campaign performance and inform future decision making.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • In-bound call center for direct mail promotions, focused on customer retention and loyalty.

Education

Some College (No Degree) - Business

Troy State University Montgomery
Montgomery, AL

Associate of Science - Biology

College of The Desert
Palm Desert, CA

Skills

  • Production Data Reporting
  • Commercial Production
  • Materials Analysis
  • Product Testing
  • [Software] Proficient
  • Quality Control
  • Quality Assurance
  • Customer Service
  • Team Leadership
  • Time Management
  • Maintenance and Repair

Timeline

Head Roaster

Idyllwild Coffee Roasters
09.2016 - 05.2023

Startup Founder

Ancient Alchemy Probiotics
11.2013 - 09.2016

Store Manager of Operations

Sky Island Organics
07.2013 - 07.2016

Continuity Marketing Coordinator

Verizon Wireless
02.2007 - 06.2010

Some College (No Degree) - Business

Troy State University Montgomery

Associate of Science - Biology

College of The Desert

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Ryan Jackson