Summary
Overview
Work History
Education
Skills
Navy Achievement Medal
Timeline
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Ryan Jackson

Denison

Summary

Dynamic Operations Specialist with a proven track record at the United States Navy, excelling in project management and operational efficiency. Skilled in enhancing team productivity through effective communication and risk mitigation. Recognized for driving continuous improvement and fostering a culture of accountability, ensuring timely project completion and superior service delivery.

Overview

10
10
years of professional experience

Work History

Operations Specialist

United States Navy
08.2020 - 08.2025
  • Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
  • Successfully managed multiple projects simultaneously while adhering to deadlines.
  • Analyzed data to identify trends and make informed decisions, driving continuous improvement in operations.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Collected, arranged, and input information into database system.
  • Promoted a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.

Registration Clerk

Choctaw Nation Health Services Authority
01.2017 - 07.2020
  • Completed registration paperwork, verifying accurate patient information.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Provided training to new registration clerks on policies, procedures, and best practices for maintaining an efficient workflow within the department.
  • Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
  • Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
  • Entered patient information into payment system accurately for billing purposes.
  • Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
  • Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
  • Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
  • Updated patient contact information to support accurate electronic medical records.
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Identified areas for improvement within the registration process through regular self-assessment and feedback from colleagues.

Pharmacy Technician

Walgreens
02.2016 - 01.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.

Education

Plano Senior High School
Plano

Skills

  • Operational efficiency
  • Planning and coordination
  • Excellent communication
  • Project management
  • Risk mitigation
  • Process documentation
  • Human relations
  • Experience in leadership
  • Personnel assessment
  • Scheduling expertise
  • Time management

Navy Achievement Medal

During my tenure in the United States Navy, I was awarded three Navy Achievement Medals in recognition of my leadership and dedication. I led a team of 15 sailors, successfully overseeing a variety of tasks that contributed to ship readiness and the safety of the ships' force personnel. I ensured the security of classified materials and trained personnel across all ranks, emphasizing the importance of operational security and proficiency. Additionally, I performed responsibilities beyond my assigned duties while deployed overseas, demonstrating initiative and setting a strong example for my peers and subordinates.

Timeline

Operations Specialist

United States Navy
08.2020 - 08.2025

Registration Clerk

Choctaw Nation Health Services Authority
01.2017 - 07.2020

Pharmacy Technician

Walgreens
02.2016 - 01.2017

Plano Senior High School

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Ryan Jackson