Ryan James
Tucson,AZ
Summary
At Discount Tire, as a Senior Assistant Manager, I spearheaded operations management and staff training, enhancing productivity and fostering a team-oriented environment. My strategic planning and customer relationship management skills led to significant operational improvements, positioning me as a key player in achieving and surpassing company goals.
Overview
18
18
years of professional experience
Work History
Senior Assistant Manager
Discount Tire
10.2023 - Current
- Oversaw daily operations, ensuring compliance with company policies and industry regulations while optimizing resources for maximum output.
- Managed multiple projects concurrently, ensuring on-time and on-budget delivery.
- Cultivated a positive work environment by fostering teamwork, encouraging open communication, and celebrating individual achievements.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Marketing Manager
Discount Tire
10.2018 - 10.2023
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Established brand guidelines to ensure consistency across all marketing materials and communications.
Service Technician
Discount Tire
01.2007 - 10.2018
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
Education
Sahuaro High School
Tucson, AZSkills
- Store Cleaning
- Staff Training and Development
- Customer Relationship Management
- Operations Management
- Product and service knowledge
- Recruitment and hiring
- Staff Management
- Workload Management
- Task Delegation
- Strategic Planning
Accomplishments
Employee of the Quarter- May 2018
Timeline
Senior Assistant Manager
Discount Tire
10.2023 - Current
Marketing Manager
Discount Tire
10.2018 - 10.2023
Service Technician
Discount Tire
01.2007 - 10.2018
Sahuaro High School
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