Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Janof

Pompton Lakes,NJ

Summary

Level 2 IT Support Engineer with proven track record in high productivity and efficient task execution. Specialized in network troubleshooting, software installation, and hardware maintenance. Strong problem-solving abilities and effective communication skills enhance service delivery and client satisfaction.

Overview

5
5
years of professional experience

Work History

Level 2 IT Support Engineer

Marotta Controls
Montville, NJ
08.2021 - Current
  • Spearheaded development and implementation of new imaging system via ManageEngine Endpoint Central.
  • Led project to upgrade over 800 machines to Windows 11 OS using new imaging system.
  • Resolved an average of 40 tickets weekly, addressing levels 1 through 3 severity.
  • Supported end users in adopting virtual computers on DaaS Premium Citrix platform.
  • Collaborated with team to deploy approved software remotely through ManageEngine.
  • Administered file permissions on internal FTP site to ensure security and access.
  • Completed file restorations for users utilizing Veeam backups efficiently.
  • Configured IT equipment, AD permissions, and file access for an average of 20 new employees monthly.

IT Support Specialist

Buehler Challenger & Science Center
Paramus, NJ
01.2020 - 08.2021
  • Maintained employee email server utilizing Microsoft Exchange to ensure reliable communication.
  • Re-wired CAT-6 cabling throughout facility for improved connectivity.
  • Tracked and prioritized IT tickets based on severity to minimize business disruptions.
  • Supported administration of new IT hardware for employees to enhance operational efficiency.

Education

Bachelor of Science - Engineering Technology, Computer Technology

New Jersey Institute of Technology
Newark, NJ
05-2021

Skills

  • Windows 11 deployment
  • Remote software deployment
  • Virtual desktop support
  • IT ticket resolution
  • File restoration
  • Customer service and support
  • Active Directory management
  • Jira Service Desk proficiency
  • macOS and Windows administration

Timeline

Level 2 IT Support Engineer

Marotta Controls
08.2021 - Current

IT Support Specialist

Buehler Challenger & Science Center
01.2020 - 08.2021

Bachelor of Science - Engineering Technology, Computer Technology

New Jersey Institute of Technology

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Ryan Janof