Ryan Jaoulane
Malden,MA
Summary
Personable Customer Service Representative committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Stour Travel agency
09.2019 - 03.2020
- Committed to providing high-quality service and superior guest experiences
- Positive and infectious personality with excellent interpersonal and relationship-building skills., Casablanca, Casablanca-Settat
- Booking travels, helping out customers with their travel plans
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Skills
- Complaint resolution, Sales expertise, Order Fulfillment, Technical Support, Report preparation, Credit card processing
- Inbound and Outbound Calling, POSsystems expert
Cashier/Customer Service Representative/Sales Associate
Marjane
05.2020 - 06.2022
- Operated POS cash register, handling an average of 100+ transactions daily, and counted the money in cash drawers to ensure accuracy.
- Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards
- Communicated with customers daily, provided friendly and courteous service, and answered questions
Crew Member
Dunkin' Donuts Franchising
08.2022 - 08.2023
- Delivering a great guest experiences.
- prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment.
Transit Ambassador
BlockByBlock
08.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Associate of Arts - Hospitality Administration And Management
Bunker Hill Community College
Charlestown, MA2025
High School Diploma -
Le Cedre
Casablanca06.2023
Skills
- Sales expertise
- Order Fulfillment
- Technical Support
- Report preparation
- Credit card processing
- Inbound and Outbound Calling
- POSsystems expert
- Problem Solver
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Transit Ambassador
BlockByBlock
08.2023 - Current
Crew Member
Dunkin' Donuts Franchising
08.2022 - 08.2023
Cashier/Customer Service Representative/Sales Associate
Marjane
05.2020 - 06.2022
Customer Service Representative
Stour Travel agency
09.2019 - 03.2020
Associate of Arts - Hospitality Administration And Management
Bunker Hill Community College
High School Diploma -
Le Cedre
Similar Profiles
AAKASH SINGHAAKASH SINGH
Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)Business Travel Consultant at Greaves Travel LLC (US Based Travel Agency)
Angela CasselAngela Cassel
Travel Agency Owner at Hat Trick Travel Agency/ Archer Travel ServicesTravel Agency Owner at Hat Trick Travel Agency/ Archer Travel Services
Roberta CammerucciRoberta Cammerucci
Travel Consultant at My Travel Card Travel AgencyTravel Consultant at My Travel Card Travel Agency
Rock EdouardRock Edouard
IT Technician Intern at Northeast Metro TechIT Technician Intern at Northeast Metro Tech
Minh NgoMinh Ngo
Advocate at Boston Center for Independent LivingAdvocate at Boston Center for Independent Living