Dynamic Low Voltage Technician with proven expertise at NETWORK, excelling in network troubleshooting and project management. Recognized for optimizing system performance and delivering exceptional IT support, I effectively lead teams and resolve complex issues, ensuring high customer satisfaction and seamless operations in telecommunications infrastructure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Low Voltage Technician
NETWORK
01.2022 - Current
Cutting, labeling, dressing, and terminating various types of cables
Maintain clean and organized work environment, while leading a team of technicians
Repair and install new IDF-MDF closets
Configured devices, operating systems, and hardware to set up workstations
Installed, repaired, and modified software to resolve any technical discrepancies.
I.T support for end users
Cutting, labeling, dressing, and terminating various types of cables
Project managing to ensure everything is all in working order with a happy customer
Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
Resolved complex technical issues with minimal supervision from senior technicians.
Performed preventive, predictive and corrective maintenance to keep machinery running at optimal levels.
I.T Analyst Service Delivery
ENC Regroup cooperate
01.2022 - 01.2023
Windows admin support on azure, MS 365, Active Directory, andIntune application support
Support applications and utilize teams to ensure satisfied end users.
Setting up iPhones, laptops, and desktops on a domain.
Managing 500 end users with all their needs.
Managing AV equipment and all network infrastructure, including SQL Server and Cisco network switches.
Experience with VMware.
Developed and managed project plans while providing status updates to management.
Trained staff and users to work with computer systems and programs.
Provided training to end-users on how to use newly deployed systems effectively.
Developed and implemented IT solutions to streamline business processes.
Collaborated with team members to deliver projects within scheduled deadlines.
Monitored system performance, identified bottlenecks, and optimized the system.
Expanded or modified system to serve new purposes or improve workflow.
Configured networks, servers, storage devices, and other equipment as per client requirements.
Analyzed project requirements and created test plans accordingly.
Assisted with customer requests and answered questions to improve satisfaction.
Low Voltage Technician
Summit telecommunications llc.
01.2020 - 01.2022
Install and terminate CAT6/CAT5 cables, Upgrade cabling and network in different facilities and locations
Install, service and troubleshoot fax machines, POS, cradle points, patch panels, 66 block panels, media players, intercoms, computers with software and audio players
Write detailed reports about each task and job completed throughout the workday
Prioritize and manage multiple tasks with team members as well as individually
I.T support for end users
Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
Calculated design specifications or cost, material and resource estimates.
Installed conduit piping, junction boxes and other related components for data cabling installations.
Assisted in training junior technicians on proper methods for installing low voltage equipment.
RF Engineer
K & M systems
01.2018 - 01.2020
Install and terminate CAT5 cables, splitters, fiber cables,and coax, and work with RF devices
Troubleshooting RF circuits, components, and mechanical discrepancies.
Testing on antennas, checking capability and speed
Familiar with RF tools such as Anritsu, Paroxysm RF injector, and Comba Telecom.
Imaging and updating radio remotes.
Tested, evaluated, designed, and modified existing RF systems to meet customer requirements.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Exceeded customer satisfaction by finding creative solutions to problems.
Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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