Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Jean-Baptiste

Nogales,AZ

Summary

Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective practices. Results-oriented.

Overview

8
8
years of professional experience

Work History

Data Entry Clerk

Chewy.com
Nogales, AZ
12.2023 - 04.2024
  • Ensured compliance with all relevant rules and regulations governing data entry activities.
  • Reviewed existing information for accuracy and made necessary corrections.
  • Created spreadsheets to track data entries.
  • Operated various office equipment such as scanners, printers. when required.
  • Compiled reports based on gathered information.

Stocker

Walmart
Nogales , AZ
07.2022 - 11.2023
  • Stocked shelves with newly arrived products.
  • Arranged merchandise in an attractive manner to promote sales.
  • Received and processed incoming shipments of merchandise.
  • Recorded quantity, type and value of materials or items received.
  • Maintained accurate inventory records through manual systems and and or computerized databases.
  • Inspected stock for damage or defects and reported issues to management.
  • Organized storage areas for efficient use of space.
  • Provided customer service by answering questions about product location, price and availability.
  • Verified pricing accuracy on shelves against invoices from vendors.

Team Leader

Ross Dress for Less
Pearland, TX
01.2021 - 06.2022
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Collaborated with other departments to ensure alignment of goals across teams.
  • Maintained a positive work environment that promoted collaboration between team members.

Call Center Representative

Skyes
Bethlehem, PA
08.2018 - 01.2021
  • Developed effective working relationships with team members across multiple departments.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Maintained records of customer interactions, transactions, comments, and complaints.

Crew Member Shift Manager

Mcdonalds
Charlotte, NC
04.2016 - 10.2018
  • Greeted customers and provided excellent customer service.
  • Oversaw shift operations, including cash handling and customer relations.
  • Assigned tasks to crew members and monitored their performance.
  • Inspected food preparation areas to ensure compliance with health and safety standards.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a professional manner.
  • Ensured all staff followed safety regulations while working with equipment or preparing food items.
  • Monitored stock levels of food supplies, ingredients, and products for the shift.
  • Maintained cleanliness of store throughout shift by delegating cleaning duties to team members.
  • Provided guidance to team members when needed in order to improve efficiency during rush hours.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
04-2026

Skills

  • Fast Typing Speed
  • Accuracy and Attention to Detail
  • Microsoft Excel
  • Performance Management
  • Strategic Planning
  • Staff Development
  • Customer Relationship Management (CRM)
  • Schedule Preparation
  • Cross-Functional Teamwork
  • Data Entry

Timeline

Data Entry Clerk

Chewy.com
12.2023 - 04.2024

Stocker

Walmart
07.2022 - 11.2023

Team Leader

Ross Dress for Less
01.2021 - 06.2022

Call Center Representative

Skyes
08.2018 - 01.2021

Crew Member Shift Manager

Mcdonalds
04.2016 - 10.2018

Bachelor of Science - Information Technology

Western Governors University

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Ryan Jean-Baptiste