Summary
Overview
Work History
Education
Skills
Certification
References
Additional Experience
Timeline
Generic

Ryan J. Legg

Lincoln,NE

Summary

Experienced Install Technician specializing in fiber installation and network design, recognized for optimizing service quality, and leading team training. Skilled in troubleshooting and delivering technical solutions, with a focus on customer satisfaction. Proficient in equipment installation and system configuration, enhancing project coordination and communication.

Overview

22
22
years of professional experience
1
1
Certification

Work History

<ul> <li>Directed fiber internet, phone, and TV installations for business clients.</li> <li>Trained and mentored a team of installers across Lincoln and surrounding area.</li> <li>Designed, deployed, and troubleshot large-scale wireless networks.</li> </ul>

Allo Communications
Lincoln, NE
07.2020 - Current
  • Directed fiber internet, phone, and TV installations for business clients.
  • Trained and mentored a team of installers across Lincoln and surrounding area.
  • Designed, deployed, and troubleshot large-scale wireless networks.

<ul><li>Installed and supported fiber services for business clients.</li><li>Assisted in maintaining MDU ONTs (door dialers, elevators, fire alarms).</li><li>Contributed to team productivity and service quality.</li></ul>

Allo Communications
Lincoln, NE
08.2017 - 07.2020
  • Installed and supported fiber services for business clients.
  • Assisted in maintaining MDU ONTs (door dialers, elevators, fire alarms).
  • Contributed to team productivity and service quality.

Technical Support Specialist

Allo Communications
Lincoln, NE
08.2016 - 08.2017
  • Provided multi-channel technical support (phone, email, chat) to end users and field technicians, resolving hardware, software, and connectivity issues to ensure smooth daily operations.
  • Managed and tracked service requests from initiation through resolution using ticketing systems, ensuring timely follow-up, and high customer satisfaction.
  • Assisted in documentation and process improvement, creating internal guides, and contributing to the efficiency of IT support procedures.

<ul> <li>Delivered technical support for Dell's service clients.</li> <li>Addressed software, hardware, and network-related issues remotely.</li> <li>Utilized SCCM for software pushes, and contributed to the internal knowledge base.</li> </ul>

Dell
Lincoln, NE
03.2013 - 08.2016
  • Delivered technical support for Dell's service clients.
  • Addressed software, hardware, and network-related issues remotely.
  • Utilized SCCM for software pushes, and contributed to the internal knowledge base.

<ul><li>Progressed from Associate to Team Lead in claims services.</li><li>Handled inbound support calls, documentation review, and escalated problem resolution.</li><li>Directed team operations, distributed work, and supported training/development.</li></ul>

QBE First
Lincoln, NE
03.2009 - 03.2013
  • Progressed from Associate to Team Lead in claims services.
  • Handled inbound support calls, documentation review, and escalated problem resolution.
  • Directed team operations, distributed work, and supported training/development.

<ul><li>Troubleshot TV, internet, and phone service issues.</li><li>Collaborated on Excel-based research projects during system changes.</li><li>Fostered interdepartmental collaboration.</li></ul>

Time Warner Cable
Lincoln, NE
12.2003 - 10.2008
  • Troubleshot TV, internet, and phone service issues.
  • Collaborated on Excel-based research projects during system changes.
  • Fostered interdepartmental collaboration.

Education

High School Diploma -

Lincoln Southeast High School
Lincoln Ne
05-1999

Skills

  • Training development
  • Technical documentation
  • Problem solving
  • Attention to detail
  • Effective communication
  • Adaptability
  • Service call management
  • Equipment installation
  • System configuration
  • Diagnostic testing
  • Ubiquiti Systems
  • Ekahau Design and survey
  • Training development
  • Technical documentation
  • Problem solving
  • Attention to detail
  • Effective communication
  • Adaptability
  • Service call management
  • Equipment installation
  • System configuration
  • Diagnostic testing
  • Ubiquiti Systems
  • Ekahau Design and survey

Certification

  • Ekahau Certified Solutions Engineer (ECSE Design)
  • UniFi Wireless Admin (UWA)

References

Available upon request.

Additional Experience

  • Clerk, Kwik Shop (2003)
  • Loader/Merchandiser, Pepsi-Cola (2002–2003)
  • Delivery/Cook/Waiter, Pizza Hut (1998–2002)

Timeline

<ul> <li>Directed fiber internet, phone, and TV installations for business clients.</li> <li>Trained and mentored a team of installers across Lincoln and surrounding area.</li> <li>Designed, deployed, and troubleshot large-scale wireless networks.</li> </ul>

Allo Communications
07.2020 - Current

<ul><li>Installed and supported fiber services for business clients.</li><li>Assisted in maintaining MDU ONTs (door dialers, elevators, fire alarms).</li><li>Contributed to team productivity and service quality.</li></ul>

Allo Communications
08.2017 - 07.2020

Technical Support Specialist

Allo Communications
08.2016 - 08.2017

<ul> <li>Delivered technical support for Dell's service clients.</li> <li>Addressed software, hardware, and network-related issues remotely.</li> <li>Utilized SCCM for software pushes, and contributed to the internal knowledge base.</li> </ul>

Dell
03.2013 - 08.2016

<ul><li>Progressed from Associate to Team Lead in claims services.</li><li>Handled inbound support calls, documentation review, and escalated problem resolution.</li><li>Directed team operations, distributed work, and supported training/development.</li></ul>

QBE First
03.2009 - 03.2013

<ul><li>Troubleshot TV, internet, and phone service issues.</li><li>Collaborated on Excel-based research projects during system changes.</li><li>Fostered interdepartmental collaboration.</li></ul>

Time Warner Cable
12.2003 - 10.2008

High School Diploma -

Lincoln Southeast High School

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Ryan J. Legg