Ryan Johnson
Point Pleasant,WV
Summary
To obtain a position in IT as a Technical Support Specialist. Summary: Highly motivated and experienced computer user with over 25 years of troubleshooting experience on Linux and Windows platforms. Self-taught with extensive knowledge and experience in computer hardware. Strong team player with proven success in military and civilian aviation history. Confidence in abilities to provide excellent support to remote customers and troubleshoot remote access problems effectively.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
Structures Technician
HQ Aero
Bridgeport, WV
01.2014 - Current
- Performed structural repairs and modifications to over 20 Bombardier CRJ aircraft
- Completed scheduled maintenance checks, including inspections and component replacements...98% efficiency rate
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Proven ability to learn quickly and adapt to new situations
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Aircraft Structural Maintenance Craftsman
United States Air Force - United
Worldwide, WV
01.1998 - 12.2014
- Aircraft structures technician responsible for maintaining over 7 different airframes and hundreds of individual aircraft with over 16 year years of service.
- Computer support liaison for Fabrication Flight Established "no failures" software system resulting in 10% decrease in missed training deadlines
- Computer based training Monitor for over 500 Military Members
- Participated in team projects, demonstrating abilities to work collaboratively and effectively
- Worked flexible hours across night, weekend and holiday shifts
- Applied effective time management techniques to meet tight deadlines
Education
Associate of Arts - Aviation Maintenance Technology
01.2004 - 02.2008
Skills
Experienced in fundamental troubleshooting with general networking & printer support knowledge
Strong support ability for MS Outlook, wireless troubleshooting/connectivity problem solving
Knowledge & experience with support on desktops, laptops, tablets, Android, iPhone or iOS deviceProactive mindsetCompleting idle tickets/performing tasks on aircraft in parallel (chats, voicemails
Emails, etc)On time, takes attendance seriously Experience in ITTechnical supportComputer hardwareOperating systemsLANNetwork supportTimeline
Structures Technician - HQ Aero
01.2014 - Current
Community College of The Air Force - Associate of Arts, Aviation Maintenance Technology
01.2004 - 02.2008
Aircraft Structural Maintenance Craftsman - United States Air Force - United
01.1998 - 12.2014