Ryan Johnson

• Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues
• Provide initial response and manage problem resolution process for outages and problems
• Supports server, network, and desktop-based software and applications
• Provides day-to-day technical support to employee’s desktop systems software & hardware
• Highly developed verbal and written communications
• Demonstrated knowledge of TCP/IP networking and the OSI model
• May participate in the development of information technology and infrastructure projects
• Scripting and automation
• Ability to learn new technologies and systems quickly
• Excellent knowledge of Windows 7/10/11
• Performing regular backups using Veaam
• Extensive experience with MS Azure, Exchange & Active Directory.
• Developed comprehensive training materials for new employees, contributing to their successful onboarding experience.
• Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.

• Desktop/Laptop
• OS installation- Win XP, Win Server 2003, 2008, Win Vista, Windows 7 & Windows 8/Windows 10 System upgrades
• Assembling, hardware up gradation troubleshooting, Provide Tier 3 & 4 Technical Support
• Windows maintenance, dual booting, upgrade & Support update windows
• MS outlook configuration, Outlook backup & restore Identifying & Remediating and troubleshooting cyber vulnerabilities
• PXE Boot & (SCCM & Active Directory) Hardware and software
• Network Printer installation and troubleshooting installation
• Antivirus update & virus protection
• Scanner configuration & troubleshooting Hardware provision
• Troubleshooting of hardware and O/S management
• Basic Networking, Map drive, Data sharing technical education
• TCP/IP Configuration, Internet Maintenance
• Data Cards configure and troubleshooting Onboarding & Offboarding
• Remote desktop and Remote assistance HP/Lenovo/Dell
• Wireless Networking, Networking in Domain environment Program installations
• Basic Firewall configuration
• User Profiles Backup and Restore Software & Hardware
• Sharing folder, sharing device & Printer licensing
• Basic Networking, peer to peer, Map drive, Data Experience with clinical sharing applications (EPIC, MIM, Mosaiq) Maintenance
• TCP/IP Configuration, Smooth running internet, Maintenance
• Networking in Domain environment, & troubleshooting
• Hardware Installation, Maintenance & trouble shooting
• Cabling, patching, and LAN troubleshooting
• Create AD & Exchange accounts
• Monitored & updated user groups and permissions using Active Directory Implemented and Provided timely tier-II support and resolved tickets related to
• Hardware, software, and printers for 150 computers and 80 printers more frequent backups to increase
• Environment security
• Trained new employees on software and company procedures
• Created online documentation to help employees resolve day to day issues
• Worked with employees to resolve “unsolvable” support requests
• Interacted with vendors to manage licensing/maintenance agreements and resolve hardware/software issues
• Reduced costs for project infrastructure by streamlining processes and equipment
• Analyzed, installed, integrated, modified, and supported associated systems, networks, software, and Databases
• Eliminated costly hardware purchase
• Administrator of printer server and setup, install, troubleshoot implemented print management and Reporting resulting in new efficient processes
• Managed user accounts, hardware updates and file server maintenances
• Designed and implemented security policies for file servers, backup servers and system workstations
• Configured systems for multipurpose development, configuration management and testing environments
• Performed routine maintenance and updates on all center computers, cameras as required (Avigilon)
• Administrated and managed email on all mobile devices (iPhone, Android)
• Maintained excellent work relationships with vendors and managed group policy for printers.

• Provisioned new software and hardware for use, following established security policies
• Drove continuous improvement of ITIL processes
• Migrated data from legacy systems
• Worked with users to determine areas of technology in need of improved usability
• Implemented internet and intranet applications on multiple platforms
• Developed modification program to determine compatibility with various software
• Maintained current software licenses for computers iPhone/Android support and mobile devices
• Oversaw IT activities to laptops, tablets, and mobile devices Teams devices for corporate users
• Delivered Tier 3 and Tier 4 support for problem solving Printer configuration identification, diagnosis, and issue resolution
• Integrated and updated software products to boost system compatibility
• Installed important security and functionality patches to maintain optimal protections against Shared folder access intrusion and system reliability
• Established network specifications and analyzed workflow, access, information, and security File Server Management requirements
• Installed important security and functionality Automation/PowerShell patches to maintain optimal protections against intrusion and system reliability LAN/WAN.

• Provide support for client personal computing issues
• PC support organizational structure include telephone Service Desk coverage and working existing open cases, providing both incident trouble shooting and problem management for client community

• Significant interaction with personnel of all levels of company that requires staff members possess very capable personal attributes in addition to aptitude for ongoing in development of technical skills using skills listed above

• Worked with approximately 20,000 users

• Provide end user support and issue resolution while escalating issues to proper resolving team

• Troubleshoots PC/User issues

• Identify and resolve incoming user issue printer/peripheral device troubleshooting and networking

• Install and troubleshoot PC and handheld hardware and software

• Recommend process and procedural improvements for PC hardware and softwar

• Performed set-up, break-down, and transport of equipment on a needed basis

• Set up users and security access on time keeping system

• Manage user rights in Access directory

• Able to prioritize and organize heavy workloads under deadlines

• Participate in knowledge transfer from Integration Team following problem escalation

• Strong oral and written communication skills

• Provide excellent customer service

• Gain knowledge and able to apply concepts quickly

• Work well in team environment and independently with minimal supervision.

• Received and processed stock into inventory management system

• Delivered services to customer locations within specific timeframes

• Learned new skills and applied to daily tasks to improve efficiency and productivity