RYAN JOHNSON

Patient Reception & Customer Service:

• Greet patients and visitors with professionalism and a friendly demeanor.
• Check patients in and out, verifying necessary information for appointments.
• Answer phone calls and respond to inquiries regarding appointments, services, and clinic policies.
• Provide assistance to patients with forms, insurance, and general questions.

Scheduling & Appointment Coordination:

• Manage the clinic’s appointment calendar, schedule patient visits, and handle rescheduling or cancellations.
• Coordinate appointments with urologists, nurses, and other healthcare professionals as needed.

Insurance Verification & Billing Support:

• Collect and verify patient insurance information before appointments.
• Assist with processing payments, co-pays, and insurance billing as required.
• Communicate with insurance companies to verify coverage or resolve billing issues.

Medical Record Management:

• Maintain accurate patient records, including updating personal, insurance, and medical information in the clinic’s electronic health record (EHR) system.
• Ensure compliance with privacy laws (HIPAA) and protect patient confidentiality at all times.
  

• Oversaw aspects of maintenance, inventory, and daily activity management
• Coached and developed employees from onboarding and training to increasing job effectiveness for senior staff
• Successfully implemented and monitored strategies of inventory management that led to lower food costs and increased operating margins
• Engaged in 20+ hiring interviews, walking potential employees through the interview process and determining if they were hirable
• Handled scheduling for store shifts for the kitchen, bakery, salad bar, and dish room departments
• Extensive experience in managing customer relations; answered customer questions and addressed problems and complaints in-store as well as over the phone
• Consistently engaged in problem-solving and decision-making on a daily basis
• Ran daily operations while leading a staff of 20+ employees on every shift

• Ensured the safe, timely, and accurate transport of patients to the proper destinations
• Consistently worked and communicated with nursing personnel, clinicians, technicians, and reception
• Responsible for securing patient IVs, drainage tubes, and oxygen
• Maintained facility confidentiality and other policies as outlined in HIPPA
• Worked in teams as necessary for patients who are considered high-risk
• Engaged in teamwork working as part of the fall team responding to incidents of stroke, seizure, or any other accidents