Ryan Johnson
Centreville,VA
Overview
5
5
years of professional experience
Work History
Traffic Control Manager
U-Haul Company of Northwest Virginia
Herndon, VA
10.2022 - Current
- Supervised a team of technicians responsible for maintaining equipment used for customer moving needs.
- Managed day-to-day logistics operations, monitoring incoming and outbound equipment ensuring an optimal distribution for our business and customer needs.
- Lead a team of Reservation Managers that managed all incoming reservations and requests for moving equipment, with the goal of optimizing distribution that fit the needs/goals of U-haul.
- Acted as the customer service lead and handled all customer complaints and came up with solutions to keep all parties involved satisfied.
- Analyzed data reports to make accurate decisions on equipment movement and placement.
- Maintained accurate records of vehicle movements throughout the DMV
Assistant Moving Center Manager
U-Haul Moving & Storage of Chantilly
Chantilly, VA
11.2018 - 10.2022
- Assisted customers with Rental contracts for all types of Moving Equipment
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained employees on additional job positions to maintain coverage of roles.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
Centreville High School
Clifton, VA06-2016
Skills
- Service Coordination
- Workforce Management
- Equipment Maintenance
- Distribution Coordination
- Basic Network Knowledge
- Microsoft Office
- Analytical
- Problem-Solving/Resolution
Timeline
Traffic Control Manager
U-Haul Company of Northwest Virginia
10.2022 - Current
Assistant Moving Center Manager
U-Haul Moving & Storage of Chantilly
11.2018 - 10.2022
High School Diploma -
Centreville High School
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