Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Assessments
Personal Information
Awards
Work Preference
Software
Timeline
AdministrativeAssistant
Ryan Johnson Jenkins

Ryan Johnson Jenkins

Virtual Assistant
Glen Burnie,MD

Summary

Dynamic and results-driven professional with a proven track record in managerial and supervisory roles, security, concierge services, and Virtual Assistant, complemented by valuable service in FEMA Corps. Offering comprehensive expertise cultivated over years of delivering exceptional security solutions, concierge support, and independent contracting services. Authorized to work in the US for any employer.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Virtual Assistant

Professional services by RSJJ
07.2018 - Current
  • In my extensive 7-year tenure as a virtual assistant contractor, I have honed my skills in navigating various online platforms, including Upwork, Peopleperhour, Freelancer, and Wishup and multiple NDA clients
  • Through these platforms and clients, I have successfully provided Virtual Personal Assistant services, demonstrating expertise in general administrative tasks, calendar management, client communication, and customer service
  • My proficiency extends to utilizing popular task management tools like Trello and Asana to enhance communication and streamline workflow effectively
  • My role has encompassed an array of responsibilities, from managing calendars and handling client communication to providing customer service and overseeing travel coordination, including ticket and hotel reservations
  • Additionally, my expertise extends to online errands, ordering, website creation and editing, SEO optimization, social media monitoring, podcast management, and customized portfolio development
  • I specialize in crafting unique and personalized portfolios tailored to individual client needs, spanning various industries
  • My skills include the creation of industry-specific portfolios, utilizing online portfolio platforms, transforming resumes into dynamic portfolios, and highlighting project-specific and artistic achievements
  • Furthermore, I offer portfolio updates and maintenance services to ensure ongoing relevance and consistency
  • In the realm of report writing, my proficiency lies in conducting in-depth research on specific topics, gathering and validating data, and generating custom reports based on client requirements
  • For email and calendar management, I bring a strategic approach to efficiently handle a high volume of emails, ensuring timely communication, organization, and archiving for easy retrieval
  • My expertise extends to managing calendars, scheduling appointments, and coordinating events using tools like Google Calendar and Microsoft Outlook
  • As a travel coordinator, I excel in planning and executing travel arrangements, including booking flights, arranging accommodations, and coordinating transportation
  • My attention to detail is evident in handling logistics such as visa requirements and itineraries, delivering a stress-free travel experience for clients
  • My technological adaptability is showcased through proficiency in systems such as BuildingLink, KeyTrack, Entrata, and Yardi, along with intermediate proficiency in Teamwork, Smartsheet, Trello, Todoist, Hive, Monday.com, and Asana
  • These skills underscore my efficiency in managing diverse systems and adapting to evolving technological landscapes
  • Overall, my comprehensive experience, coupled with a proactive and strategic approach, positions me as a versatile and valuable asset for executive roles requiring a multifaceted virtual assistant with a proven track record in delivering exceptional services.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Completed business correspondence, transcription, and data entry.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Conferred with customers by telephone, chat or email to provide information.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Kept extensive contact list updated with new contacts and changes to existing contacts.
  • Coordinated Skype calls across multiple time zones.
  • Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
  • Managed CRM input, exports and clean up.
  • Executed travel arrangements by researching and booking flights and accommodations.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
  • Uploaded files for team use on Google Suite and SharePoint.
  • Boosted team morale with proactive communication skills that fostered a positive work environment.
  • Ordered gifts for clients for holidays and in recognition of special accomplishments.
  • Assisted in the recruitment process through candidate screening, interview scheduling, and onboarding support.
  • Entered supervisor's shopping list into online shopping site and coordinated deliveries.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Performed research to collect and record industry data.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Established administrative work procedures to track staff's daily tasks.

Security Guard

Professional Security Consultants (PSC)
05.2019 - 09.2023
  • During my 4 1/2 years as a Shift Lead Security Officer, I held a multifaceted role that demanded a high level of responsibility and professionalism
  • Adhering to and ensuring compliance with all company policies, site post orders, and special instructions from the client was foundational to my duties
  • I played a pivotal role in maintaining order and security through various responsibilities
  • A key aspect of my role involved upholding the team's 'chain of command,' fostering a structured and organized approach to security operations
  • Demonstrating a consistently professional demeanor, I prioritized respect and appropriate behavior in all interactions while on duty
  • Providing attentive and courteous support to patrons, tenants, vendors, site staff, and fellow security team members was a daily commitment
  • Observing and reporting any issues within my assigned duty area of operations was a crucial responsibility
  • I meticulously maintained daily activity reports, dispatch logs, and incident reports, ensuring accurate documentation of incidents
  • This included overseeing and assisting in screening the site access of vendors or tenants, validating authorized entry, and upholding the site's 'Code of Conduct.' As a Deterrence against Criminal activity, I implemented proactive measures to maintain a secure environment
  • Performing required patrols and special post duties showcased my commitment to ensuring the safety and integrity of the site
  • In instances where incidents, special situations, or information beyond my training and knowledge arose, I promptly contacted a designated superior or Shift Supervisor, demonstrating a commitment to effective communication
  • Beyond security operations, my role extended to administrative responsibilities
  • I filed paperwork, created detailed presentations for both internal use and corporate communication, and engaged with prospective clients interested in utilizing our company's services
  • I also took on a mentoring role, guiding individuals working towards becoming security guards and pursuing their trade
  • Answering phones and managing administrative tasks added to the comprehensive nature of my role, requiring a balance between hands-on security duties and administrative efficiency
  • Overall, my tenure as a Shift Lead Security Officer involved a diverse set of responsibilities, reflecting a commitment to maintaining a secure and organized environment while contributing to the growth and success of the security team.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Assisted in the development of comprehensive security plans for special events and occasions.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Reduced incidences of theft by implementing effective access control measures.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.
  • Issued access cards to authorized personnel to monitor access points.

Security Guard/ Concierge

ABACUS SECURITY
04.2018 - 08.2020
  • During my two years as a Supervisor of Security with expertise in high-rise apartments, both in public housing and upscale residences, I assumed a multifaceted role overseeing security and concierge services
  • My responsibilities extended to running the command center, where I efficiently managed various tasks to ensure the safety and security of the premises
  • As the command center supervisor, I diligently monitored multiple CCTV screens, adeptly identifying any suspicious activities
  • This involved a keen eye for detail and swift response to potential security threats
  • Simultaneously, I managed call-off logs, ensuring adequate coverage by promptly filling any open security posts
  • My commitment to maintaining a secure environment extended to engaging with violators of premise rules and regulations, effectively enforcing security protocols
  • I played a critical role in facility management by promptly reporting any issues such as fire hazards and leaking water pipes
  • This proactive approach contributed to the overall safety and well-being of the residents
  • In high-risk situations, I initiated requests for emergency personnel, demonstrating a quick and decisive response to potential threats
  • Administratively, I handled a variety of tasks, including filing paperwork and creating detailed presentations for both internal use and corporate communication
  • Engaging with prospective clients interested in utilizing our security services showcased my ability to articulate the value of our company
  • Mentoring aspiring security guards and individuals pursuing their trade was another dimension of my role
  • This involved sharing insights, providing guidance, and facilitating their development within the security industry
  • Answering phones, filing paperwork, and managing administrative duties demonstrated my ability to balance organizational and communication responsibilities
  • In addition to my supervisory role, I actively participated in on-the-ground security measures
  • I conducted foot, golf cart, and Segway patrols, adapting to different modes of surveillance based on the unique needs of the premises
  • Serving as a residential security advisor at a homeless shelter and a facility for troubled teens, I ensured the safety of displaced children by implementing robust security measures
  • My experience also included providing security for a medical center and an impound car lot, showcasing versatility in addressing the distinct security challenges posed by different environments
  • In summary, my two years as a Supervisor of Security encompassed a wide range of duties, reflecting a commitment to ensuring the safety and well-being of residents and clients across diverse settings.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded to emergencies promptly, ensuring the safety of all individuals on site.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
  • Improved response time to incidents by maintaining clear communication channels with team members.
  • Scheduled and confirmed restaurant reservations for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Managed check-in and check-out procedures for guests.
  • Assisted guests with variety of services and local attraction information.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Created welcoming and comfortable environment for guests.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained accurate and up-to-date records of guest information.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Handled customer complaints to satisfy and retain guests.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
  • Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
  • Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
  • Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
  • Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
  • Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
  • Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Issued access cards to authorized personnel to monitor access points.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Wrote detailed reports of all security breaches and investigations.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Examined doors, windows and gates to verify security.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Promoted public awareness and community education programs to educate public on false alarm prevention and compliance.
  • Assisted in the development of comprehensive security plans for special events and occasions.
  • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
  • Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Interacted assertively but non-confrontationally with personnel and general public.
  • Collaborated with law enforcement agencies during investigations, providing accurate information and assistance as needed.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
  • Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
  • Reduced incidences of theft by implementing effective access control measures.
  • Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
  • Detected potential risks early by remaining vigilant during shifts and reporting suspicious activity immediately.

Security Guard

Allied Universal Security Services
08.2018 - 07.2019
  • Over the course of a four years period, I had accumulated valuable experience in a temporary security officer role dedicated to safeguarding hospital premises
  • My role involved a dynamic range of responsibilities aimed at maintaining a secure and supportive environment for both staff and patients
  • As a temporary security officer, I played a vital role in the hospital's security operations
  • This encompassed monitoring access points, conducting routine patrols, and ensuring the overall safety of the hospital premises
  • My tasks included verifying credentials, managing visitor check-ins, and implementing stringent security protocols to uphold the confidentiality and well-being of patients
  • In emergency situations, I demonstrated quick thinking and adherence to established procedures, effectively coordinating with emergency personnel and assisting in the evacuation of individuals when necessary
  • My role required constant vigilance to identify and respond promptly to any potential security threats, contributing to the hospital's commitment to a safe healthcare environment
  • Collaboration with hospital staff was paramount to my role
  • I effectively communicated with medical professionals, administrative personnel, and fellow security officers to address security concerns and maintain a cohesive security strategy
  • This collaborative approach ensured a comprehensive understanding of the hospital's security needs and facilitated a coordinated response to various situations
  • As a temporary security officer, I also actively participated in ongoing training sessions to stay abreast of the latest security protocols, emergency response procedures, and healthcare-specific security challenges
  • This commitment to continuous learning enhanced my ability to adapt to evolving security requirements within the hospital setting
  • My responsibilities extended beyond traditional security duties
  • I engaged in customer service aspects by assisting visitors, providing directions within the hospital, and offering support during various situations
  • This multifaceted role allowed me to contribute to the overall positive experience of individuals within the hospital environment
  • In summary, my four years of experience as a temporary security officer in a hospital setting reflect a commitment to maintaining a secure and supportive atmosphere
  • My role involved a combination of security measures, emergency response coordination, collaboration with hospital staff, continuous learning, and a dedication to ensuring the well-being of all individuals within the healthcare facility.

Security Guard

CES
08.2017 - 09.2019
  • Over the course of one year, I have gained valuable experience in a temporary security officer position, where my role focused on providing security for events and concierge services in public housing settings
  • This dynamic position required a combination of vigilance, customer service, and adaptability
  • In the realm of event security, my responsibilities included ensuring the safety and well-being of attendees
  • This involved crowd management, monitoring access points, and implementing security protocols to mitigate potential risks
  • I collaborated with event organizers and fellow security personnel to maintain a secure environment, responding promptly to any incidents or emerging security concerns
  • Simultaneously, as a concierge for public housing, I played a pivotal role in creating a welcoming and secure atmosphere for residents
  • My duties extended to managing access control, verifying credentials, and offering assistance to residents and visitors
  • Building positive relationships with the community was essential, and I became adept at addressing inquiries, providing directions, and ensuring the overall satisfaction of those within the public housing setting
  • The nature of these temporary roles demanded flexibility and quick decision-making
  • Whether adapting to the unique security requirements of diverse events or addressing the specific needs of public housing residents, I navigated varied situations with a focus on professionalism and customer service
  • My experience also involved collaborating with local authorities and emergency personnel during events, showcasing my ability to coordinate effectively in high-pressure situations
  • This collaborative approach contributed to the overall success of events and ensured a swift response to any unexpected challenges
  • In summary, my one-year experience in a temporary security officer position encompassed a blend of event security and concierge services in public housing
  • This multifaceted role required a balance between ensuring the safety of individuals during events and creating a secure, welcoming environment for residents in public housing settings
  • Throughout this experience, I developed skills in crowd management, access control, customer service, and adaptability, contributing to the overall success of both event security and public housing concierge responsibilities.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
  • Checked and verified photo identification prior to granting facility access.

AmeriCorps Service Member

NCCC FEMA
02.2017 - 08.2017
  • Working with individuals with intellectual and developmental disabilities (IDD) has been a fulfilling journey, shaped by my experiences in both FEMA Corps NCCC and a YMCA camp
  • In the realm of disaster relief with FEMA Corps, I collaborated with a team to provide crucial services to communities affected by natural disasters
  • This often involved direct assistance to individuals with IDD, ranging from evacuations to the provision of essential resources
  • Additionally, we worked alongside service providers dedicated to supporting individuals with IDD, ensuring their unique needs were addressed during the disaster response
  • Transitioning to the YMCA camp, I took on the role of a camp counselor for a program tailored to individuals with IDD
  • This initiative offered a special opportunity for participants to embrace the joys of summer camp, engaging in activities like swimming, hiking, and arts and crafts
  • My responsibilities encompassed ensuring the safety and well-being of campers while facilitating their active participation
  • Working with individuals with IDD demands qualities of patience, empathy, and understanding
  • Each person is approached as an individual, recognizing their distinct strengths and challenges
  • Flexibility and adaptability are key, as different individuals may require varying forms of support or accommodations
  • A paramount lesson from these experiences is the significance of effective communication
  • Building relationships and providing support hinge on clear and accessible communication tailored to each individual's needs
  • This may involve employing visual cues, simplifying language, or utilizing assistive technology to ensure effective interaction and understanding
  • The diverse contexts of disaster relief and recreational programs have deepened my appreciation for the uniqueness of each individual, emphasizing the importance of tailored, empathetic approaches in working with those with IDD.
  • Increased morale by fostering a supportive work environment and recognizing individual achievements.
  • Delivered comprehensive reports on various topics, enhancing organizational understanding of key issues.

Concierge/Front Desk Agent

Marriott Hotel
09.2012 - 02.2014
  • During my 1 1/2 years as a concierge for a hotel, my role was integral in providing exemplary guest experiences and ensuring the smooth operation of various guest services
  • I was the frontline representative, offering assistance, information, and personalized services to enhance the overall stay of hotel guests
  • One of my primary responsibilities was to provide a warm and welcoming reception for guests, creating a positive first impression
  • I served as a point of contact for inquiries, offering detailed information about hotel amenities, local attractions, and services
  • My extensive knowledge of the surrounding area allowed me to provide recommendations for dining, entertainment, and cultural experiences, contributing to a memorable stay for guests
  • Handling guest requests and reservations for activities, transportation, and special events showcased my organizational skills and attention to detail
  • I liaised with external service providers to ensure seamless arrangements, contributing to a hassle-free experience for guests
  • My duties extended to managing guest check-ins and check-outs efficiently, collaborating with other hotel departments to coordinate room assignments and fulfill special requests
  • I maintained a courteous and professional demeanor, addressing guest concerns promptly and working to resolve issues effectively
  • As a concierge, I played a crucial role in enhancing security measures by verifying guest identities and ensuring a secure environment
  • This involved collaborating with the hotel's security team to uphold safety protocols and address any emerging concerns
  • I actively contributed to the creation and maintenance of the hotel's knowledge base, staying updated on local events, attractions, and services
  • This allowed me to provide accurate and up-to-date information to guests, showcasing my commitment to delivering a high standard of service
  • In addition to direct guest interactions, I managed phone inquiries, emails, appointment setting, and other communication channels, demonstrating strong communication skills
  • I collaborated with the hotel's administrative team to handle reservations, cancellations, and room changes, ensuring accurate and organized record-keeping
  • Overall, my 1 1/2 years as a hotel concierge involved a combination of hospitality, organization, communication, and problem-solving
  • My dedication to creating a positive guest experience contributed to the hotel's reputation for exceptional service and guest satisfaction.
  • Monitored staff performance and provided feedback and guidance.
  • Stored guest valuables in safe and individual boxes for security.
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
  • Identified opportunities for process improvement within the front desk operations, leading to enhanced efficiency without sacrificing quality of service provided to guests.
  • Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Streamlined front desk operations for improved efficiency and faster service delivery.
  • Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
  • Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
  • Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
  • Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Increased customer loyalty with exceptional communication skills and personalized service.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Collected room deposits, fees, and payments.
  • Scheduled and confirmed restaurant reservations for guests.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
  • Facilitated and coordinated transportation services for guests.
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks related to guest services.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Efficiently managed lost-and-found items, reuniting guests with their possessions whenever possible.
  • Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
  • Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
  • Supported event planning efforts, contributing to the successful execution of memorable occasions.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Developed strong relationships with local businesses, facilitating exclusive deals for hotel guests.
  • Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
  • Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Handled customer complaints to satisfy and retain guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained accurate and up-to-date records of guest information.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Created welcoming and comfortable environment for guests.
  • Utilized variety of organizational and communication skills to drive guest satisfaction.
  • Assisted guests with variety of services and local attraction information.
  • Managed check-in and check-out procedures for guests.
  • Assisted with luggage handling, valet services and concierge services.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Prepared reports on guest satisfaction levels and other metrics.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Enforced policies and procedures to increase efficiency.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Residential Advisor

Equus
04.2024 - Current
  • Monitored common areas and enforced quiet hours, promoting a respectful living environment for all residents.
  • Collaborated with fellow Residential Advisors to plan and host engaging social events for residents.
  • Assisted students in handling tough situations to resolve problems.
  • Enforced rules and regulations to maintain order and safety in residence hall.
  • Provided supervision for cafeteria, laundry and special activities of facility.
  • Conducted regular safety inspections to ensure compliance with housing policies and regulations.
  • Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
  • Advised students on available resources regarding academic support services or personal counseling opportunities.
  • Maintained accurate records of building maintenance needs, submitting work order requests in a timely manner.
  • Established open lines of communication with residents through regular office hours and informal checkins.
  • Assisted with move-in and move-out processes, streamlining the transition for new and departing residents.
  • Evaluated student progress to identify areas of improvement and provide feedback.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Promoted culture of respect and understanding among students.
  • Facilitated smooth transition of new students into residential program.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Developed, implemented and monitored residential policies and procedures.
  • Developed and maintained relationships with parents to promote positive living environment for students.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.

Education

High school or equivalent - Criminal Justice

Penn Foster
02.2017

Security Certification -

Woodstock Job Corps
02.2017

High school diploma -

Morning Star Christian Academy
01.2012

Skills

  • Inventory
  • Microsoft Word
  • Receptionist
  • Security
  • Time Management
  • Training
  • Word
  • Customer Service
  • Microsoft Office
  • Organizational Skills
  • Communications
  • Typing
  • Management
  • Excel
  • Loss Prevention
  • CCTV
  • Supervising Experience
  • Surveillance
  • Conflict Management
  • Leadership
  • Guest services
  • English
  • Property management
  • Hospitality
  • Hotel experience
  • Front desk
  • Conflict management
  • Personal assistant experience
  • Yardi
  • Customer service
  • Supervising experience
  • Shift management
  • Loss prevention
  • Organizational skills
  • Phone etiquette
  • Live chat
  • Calendar management
  • Hospital experience
  • Construction
  • Mentoring
  • First aid
  • Microsoft Publisher
  • Trello
  • Smartsheet
  • Mac OS
  • Research
  • Public relations
  • Microsoft Excel
  • Google Suite
  • Social media management
  • Google Docs
  • Administrative experience
  • Time management
  • Computer skills
  • Microsoft Outlook
  • CPR
  • Cash handling
  • Document Preparation
  • CRM Management
  • Calendar Management

Accomplishments

  • Supervised team of 5 staff members.
  • Documented and resolved Issues which led to Results

Certification

  • Security Guard, 02/2017, Present
  • First Aid Certification
  • CPR Certification
  • Guard Card
  • AED Certification

Additional Information

As a security guard, a concierge, and a mentor/trainer, I have honed and imparted a diverse set of skills crucial for delivering exceptional service. My training program emphasizes the following skills: Professional Image and Approachability, Interpersonal and Hospitable Greetings, Customer Service Excellence, Microsoft Excel and Office Proficiency, Communication and Organization. In my training approach, emphasis is placed on practical application and real-world scenarios, ensuring that concierges are well-equipped to handle the diverse challenges they may encounter. The goal is to foster a team of concierge professionals who not only project a polished image but also excel in providing top-notch customer service and maintaining a welcoming environment for all.

Assessments

  • Work style: Reliability, Proficient, 02/2022
  • Customer service, Proficient, 04/2022
  • Administrative assistant/receptionist, Proficient, 10/2022
  • Security guard skills, Proficient, 08/2022

Personal Information

Title: Security Guard

Awards

  • Girl Scout Bronze award
  • Girl Scout Silver Award, The Girl Scout Silver Award is the highest award a Girl Scout Cadette can earn, and it is designed to encourage girls to develop leadership skills while making a positive impact in their communities. My project clearly met these criteria. In order to receive the Silver Award, I needed to complete a Take Action Project that addressed a community issue that I was passionate about. I chose to work with a special needs school and students to improve their outdoor space by fixing the structure of raised flower beds and planting flowers. This project required a lot of planning and coordinating with the school and students to ensure that everyone was on board with the project and had a role to play. I needed to fundraise or gather supplies to complete the project, and had to recruit volunteers to help with the planting and construction. The impact of my project did likely immense. The special needs school and students now have a beautiful outdoor space to enjoy, and they did learned valuable skills through the project, such as teamwork and gardening. Additionally, the project raised awareness about the importance of accessibility and inclusion for special needs individuals. Receiving the Girl Scout Silver Award is a tremendous accomplishment, and it is a testament to my commitment to making a positive impact in my community. I am proud of my achievements and also the achievements of the students, and I hope that my project inspires others to take action and make a difference
  • Girl Scout Gold Award, The Girl Scout Gold Award project is the highest achievement in Girl Scouting, and it recognizes girls who have demonstrated exceptional leadership skills while making a sustainable impact in their communities. For my project, I decided to focus on creating scrapbooks for foster and adopted children. As someone who is an adoptee and who has always been passionate about photography and storytelling, I wanted to use my skills to bring joy and comfort to children who have experienced trauma and instability in their lives. I worked closely with local foster care agencies and adoption organizations to identify children who would benefit from the scrapbooks. I then reached out to my community for donations of scrapbooking supplies, including paper, stickers, and embellishments. With the help of volunteers, we spent countless hours designing and creating personalized scrapbooks for each child. Working with individuals with IDD requires patience, empathy, and understanding. It is important to approach each individual as an individual, recognizing their distinct strengths and challenges. It is also important to be flexible and adaptable, as individuals with IDD may require different types of support or accommodations. One of the most important things I learned from my experiences working with individuals with IDD is the importance of communication. Clear and effective communication is key to building relationships and providing support. It is important to communicate in a way that is accessible and understandable to each individual, whether that means using visual cues, simplifying language, or using assistive technology

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

Remote

Important To Me

Work-life balancePaid sick leaveCareer advancement4-day work week401k matchFlexible work hoursWork from home option

Software

Building link

Entranta

Yardi

Rent Cafe

Office 360

Monday

Smartsheet

Trello

Asana

Basecamp

Nifty

Hive

Freedcamp

Timeline

Residential Advisor

Equus
04.2024 - Current

Security Guard

Professional Security Consultants (PSC)
05.2019 - 09.2023

Security Guard

Allied Universal Security Services
08.2018 - 07.2019

Virtual Assistant

Professional services by RSJJ
07.2018 - Current

Security Guard/ Concierge

ABACUS SECURITY
04.2018 - 08.2020

Security Guard

CES
08.2017 - 09.2019

AmeriCorps Service Member

NCCC FEMA
02.2017 - 08.2017

Concierge/Front Desk Agent

Marriott Hotel
09.2012 - 02.2014

High school or equivalent - Criminal Justice

Penn Foster

Security Certification -

Woodstock Job Corps

High school diploma -

Morning Star Christian Academy
  • Security Guard, 02/2017, Present
  • First Aid Certification
  • CPR Certification
  • Guard Card
  • AED Certification

Similar Profiles

  • Ashley Novosad

    Ashley NovosadAshley Novosad

    Shadowing Experience at Professional Speech & Language ServicesShadowing Experience at Professional Speech & Language Services

    View Profile
  • Morgan Woods

    Morgan WoodsMorgan Woods

    Accounts Payable Clerk at CINTAS, Professional Uniform and Facility ServicesAccounts Payable Clerk at CINTAS, Professional Uniform and Facility Services

    View Profile
  • Mervin Hyndman

    Mervin HyndmanMervin Hyndman

    Sales Service Representative at CINTAS, Professional Uniform and Facility ServicesSales Service Representative at CINTAS, Professional Uniform and Facility Services

    View Profile
Ryan Johnson JenkinsVirtual Assistant