Ryan Jones
Greenacres,WA
Summary
Accomplished influential professional with over fifteen years of leadership experience. Genuine team player committed to developing and promoting high caliber talent to deliver business results and achieve company goals. Versatile leader with keen business acumen and ability to see the “big picture” while balancing day-to-day activities and demands. Proven experience collaborating with senior leadership to conduct strategic and innovative business planning in order to support and drive corporate goals. Recognized for consistent success with talent development and efficient operations in stores and within property management.
Overview
16
16
years of professional experience
Work History
District Manager
Starbucks Coffee Company
Spokane, WA
06.2021 - Current
- Elevated the Customer Experience score by 7.5 to deliver a 55.9 Customer Experience score in FY21 (#1 in Area, #2 in Region) by focusing on foundational Vision & Purpose work in every store
- Improved OTW times, average ticket growth, and Food UPH in District to drive 24.2% sales comp in FY21
- Developed and promoted 2 Assistant Store Managers to Store Manager position within market and built up SM/ASM bench and pipeline in D110
- Actively collaborated with peer group in Spokane market and leveraged external experience to help develop business strategy and tactics to drive business priorities
- Successfully led new store opening in FY21, including staffing and executing new store process
- Completed Vertical Mindset workshop and implemented personal purpose
- Armed Forces Network Program Lead
- Selected by PRM to become certified SMT90 facilitator and complete training for Region
Property Management Director
Target Corporation
Tukwila, WA
06.2016 - 06.2021
- Led team of 4 Business Partners and 62 Technicians in Pacific Northwest (Washington, Oregon, Alaska, Northern California) to support 61 Target stores
- Responsibilities included maintaining exterior/interior brand, managing and maintaining assets and equipment, delivering on financial and profitability initiatives, vendor management, executing store remodels and new store construction, and emergency response and disaster recovery efforts
- Consistently improved profit by investing in Technicians to lower expenses and complete work internally; led company with lowest expense results
- Developed and promoted 2 Business Partners to Store Directors and elevated talent at all levels
- Supported 17 Target remodels, 3 new Store openings, over 20 innovation remodels, and over 30 special construction projects. Minimized remodel sales disruption and quality standards during projects
- Led group-wide emergency response and disaster recovery efforts, including Hawaiian volcanic eruption in 2018, 7.0 magnitude Alaska earthquake in 2018, and California wildfire utility power shut-offs 2019
- Developed company-wide earthquake response guide for Target Property Management pyramid
Store Director
Target Corporation
Issaquah, WA
03.2013 - 06.2016
- Managed $58M annual sales volume store with over 200 employees, including Pharmacy and licensed Starbucks
- Developed and promoted 1 Leader to Store Director, 1 Leader to Group Business Partner position, and 4 Leaders to new roles
- Achieved 2013 & 2014 District Talent Award by leading peer group to elevate talent, eliminate openings, and reduce turnover from 35.1% to 10.8%
- Received G198 Best Boss Award for obtaining 98% Leadership Upward Feedback (LUF) rating from Employee Satisfaction Survey (2014 & 2015)
Store Director
Target Corporation
Puyallup, WA
11.2010 - 03.2013
- Managed $25M annual sales volume store with over 150 employees, including Pharmacy operations
- Motivated store team to transform customer service culture; selected as Group Service Champion award winner at National Sales Meeting for leading Group in results
- Developed and promoted 1 Leader to Group Campus Recruiter for Pacific Northwest and 2 leaders to new roles
- Coordinated and utilized sound project management strategy to manage 3 Target PFresh (Produce Fresh) remodels, completing all projects within budget goals and yielded 4% net sales growth in first year
- Received 95% Leadership Upward Feedback (LUF) rating from Employee Satisfaction Survey (2012)
- Trained 1 District Team Leader In Training (DTL-IT) and 2 Store Directors as designated trainer for District
- Led Pacific Northwest in both store and district operational metrics as D159 Operations Captain
Executive Team Leader - Guest Experience
Target Corporation
Issaquah, WA
02.2009 - 11.2010
- Led and managed Cashier, Guest Service Desk, Starbucks, and Target Café teams
- Developed and promoted 1 hourly leader to salaried leader in District; assisted Store Director in upgrading 2 leadership positions and several other key roles
- Provided peer influence and leadership to turn around underperforming store and deliver expected team and business results
- Achieved Golden Contribution Award for meeting annual store sales and budget goals, 2009
- Elevated customer service culture within store and district, delivering 3.56 and 3.57 overall district and store customer satisfaction score on goal of 3.50
- Selected to be Executive Team Leader and Intern Trainer for District; trained 2 leaders, 2 interns, and provided training support for new store openings in Alaska and Hawaii
Executive Team Leader – Sales Floor
Target Corporation
Bellevue, WA
10.2006 - 02.2009
- Led and managed Sales Floor & Food Services teams within store
- Selected as trainer for District; trained 1 leader
- Assisted store in achieving Golden Contribution Award for meeting annual store sales and budget goals, 2007
- Effectively led store Inventory process, improved store shortage result from 1.32% in 2007 to 1.20% in 2008.
Education
B.B.A - Business Administration
University of Alaska
05.2005
B.A. - Communication
University of Alaska
05.2005
Skills
- Multi-unit Leadership
- Strategic Planning
- Financial Analysis
- Talent Development
- Retail Operations
- Food Safety & Operations
- Customer Service
- Property & Facilities Management
- Performance Management
Personal Purpose
To live a peaceful life; to serve and help others grow
Timeline
District Manager
Starbucks Coffee Company
06.2021 - Current
Property Management Director
Target Corporation
06.2016 - 06.2021
Store Director
Target Corporation
03.2013 - 06.2016
Store Director
Target Corporation
11.2010 - 03.2013
Executive Team Leader - Guest Experience
Target Corporation
02.2009 - 11.2010
Executive Team Leader – Sales Floor
Target Corporation
10.2006 - 02.2009
B.B.A - Business Administration
University of Alaska
B.A. - Communication
University of Alaska
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