Ryan Jones
Greenacres,WA
Summary
Accomplished & influential professional with over eighteen years of leadership experience. Dedicated & authentic leader committed to developing and promoting high caliber talent to deliver business results. Versatile leader with keen business acumen and ability to see the “big picture” while balancing day-to-day activities and demands. Proven ability to thrive in a team environment and collaborate with senior leadership to conduct strategic and innovative business planning. Recognized for consistent success with talent development, efficient retail operations, and quality work within facilities & property management.
Overview
17
17
years of professional experience
Work History
Interim Regional Director
Starbucks Coffee Company
10.2023 - Current
- Successfully led Area 124 District Manager team through realignment and integrated four DM's into the Area
- Maintained best-in-class results with KPI, including sales, customer connection, and drive-thru performance
- Collaborated with District Manager team to establish new vision for A124 and craft an aligned DM approach for FY24
District Manager
Starbucks Coffee Company
06.2020 - 09.2023
- Chosen by Regional Director as an Alchemy Ambassador to launch new and innovative company beverage platform Oleato
- Consistently led the Area and Region each year with Customer Experience metrics by transforming the culture in every store within the portfolio
- Improved key operational priorities, including Drive Thru efficiency and average ticket growth to drive double digit sales comps
- Developed and promoted 4 Assistant Store Managers to Store Manager position; built a diverse talent pipeline; supported other Districts with key talent
- Actively collaborated with peer group in market and leveraged external experience to help develop business strategy and tactics to drive business priorities
- Successfully led new store opening in FY21, including staffing and executing new store process
- Selected as a Manager Trainer to on-board and train new leaders and support training for the Region
Director of Property Management
Target Corporation
06.2016 - 06.2020
- Led facilities & property management team of 4 Business Partners and 62 Technicians to support 61 Target stores in Pacific Northwest (Washington, Oregon, Alaska, Montana, Northern California)
- Responsibilities included maintaining exterior/interior brand & retail operations, managing and maintaining assets and equipment/technology, delivering on financial and profitability initiatives & budgets, vendor management, executing store remodels and new store construction, and emergency response and disaster recovery efforts
- Consistently improved profit by investing in Technicians to lower expenses and complete preventative maintenance and quality work internally; led company with lowest expense results
- Fostered cross-business collaboration with property management pyramid, including Asset Management Teams, Store Operations, Store Design, Real Estate, and Technology teams
- Drove vendor performance and accountability within Group portfolio for all vendor accounts
- Developed and promoted 2 Business Partners to Store Directors and elevated talent at all levels
- Supported several property management projects, including 17 Target remodels, 3 new Store openings, over 20 innovation remodels, and over 30 special construction projects. Minimized remodel sales disruption and quality standards during projects
- Led group-wide emergency response and disaster recovery efforts, including Hawaiian volcanic eruption in 2018, 7.0 magnitude Alaska earthquake in 2018, and California wildfire utility power shut-offs 2019
- Developed company-wide earthquake response guide for Target Property Management pyramid
Store Director
Target Corporation
03.2013 - 06.2016
- Managed $58M annual sales volume store with over 200 employees, including Pharmacy and licensed Starbucks
- Developed and promoted 1 Leader to Store Director, 1 Leader to Group Business Partner position, and 4 Leaders to new roles
- Achieved 2013 & 2014 District Talent Award by leading peer group to elevate talent, eliminate openings, and reduce turnover from 35.1% to 10.8%
- Received G198 Best Boss Award for obtaining 98% Leadership Upward Feedback (LUF) rating from Employee Satisfaction Survey (2014 & 2015)
Store Director
Target Corporation
11.2010 - 03.2013
- Managed $25M annual sales volume store with over 150 employees, including Pharmacy operations
- Motivated store team to transform customer service culture; selected as Group Service Champion award winner at National Sales Meeting for leading Group in results
- Developed and promoted 1 Leader to Group Campus Recruiter for Pacific Northwest and 2 leaders to new roles
- Coordinated and utilized sound project management strategy to manage 3 Target PFresh (Produce Fresh) remodels, completing all projects within budget goals and yielded 4% net sales growth in first year
- Led Pacific Northwest in both store and district operational metrics as D159 Operations Captain
Executive Team Leader
Target Corporation
10.2006 - 10.2010
Education
B.B.A - Business Administration
University of Alaska
Fairbanks, AK05.2005
B.A. - Communication
University of Alaska
Fairbanks, AK05.2005
Skills
- Multi-unit Leadership
- Facilities & Property Management
- Strategic Planning
- Financial Analysis
- Talent Development
- Retail Operations
- Food Safety & Operations
- Customer Service
- Performance Management
Timeline
Interim Regional Director
Starbucks Coffee Company
10.2023 - Current
District Manager
Starbucks Coffee Company
06.2020 - 09.2023
Director of Property Management
Target Corporation
06.2016 - 06.2020
Store Director
Target Corporation
03.2013 - 06.2016
Store Director
Target Corporation
11.2010 - 03.2013
Executive Team Leader
Target Corporation
10.2006 - 10.2010
B.B.A - Business Administration
University of Alaska
B.A. - Communication
University of Alaska
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