Summary
Overview
Work History
Education
Skills
Software
Timeline
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Ryan Jones

IT Support Specialist
Reno,NV

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong team player with a willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Material Handler

Tesla
06.2023 - 04.2024
  • Utilized Microsoft Teams and Inventory POS by hand-held scanners to coordinate with team members in real time, ensuring tasks were completed on time and work standards remained high.
  • Operated and employed inventory management systems to ensure products, labels and shipments were accurate, safe, and clean.
  • Operating and adhering to all safety regulations and standards on and off heavy machinery equipment such ass Electric pallet jacks, walkie-pallet jacks, and other industrial grade machinery
  • Sustained a positive attitude and strong work ethic throughout all operations, contributing to increased morale and enhanced team collaboration.

Apartment Leasing Agent

Greystar
06.2023 - 08.2023
  • Responded to messages and inquiries from various parties, employing well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
  • Conducted property showings, highlighting features, addressing questions, and resolving concerns to facilitate contract closures.
  • Inspected properties before and after tenant move-ins, scheduling maintenance, cleaning, and other necessary services.

Student Interviewer

UNR
02.2023 - 08.2023
  • Conducted interviews to address health-related questions, ensuring compliance with OSHA regulations and accurately documenting all responses.
  • Leveraged multiple CRM and call center systems and applications to enhance customer service efficiency, streamline communication, and maintain comprehensive records of all client interactions and inquiries.
  • Proficiently and effectively managed workload to maximize data collection and obtain comprehensive responses, ensuring high-quality and accurate information for analysis and reporting.

Education

Bachelor of Science - Information Technology

University of Nevada
Reno, NV
05.2001 -

High School Diploma -

Vintage High School
Napa, CA
05.2001 -

Skills

IT Documentation and Troubleshooting

Software

Programming

Data Organization

Software Installation

Timeline

Material Handler

Tesla
06.2023 - 04.2024

Apartment Leasing Agent

Greystar
06.2023 - 08.2023

Student Interviewer

UNR
02.2023 - 08.2023

Bachelor of Science - Information Technology

University of Nevada
05.2001 -

High School Diploma -

Vintage High School
05.2001 -

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Ryan JonesIT Support Specialist