Programming
Ryan Jones
IT Support Specialist
Reno,NV
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Strong team player with a willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Material Handler
Tesla
06.2023 - 04.2024
- Utilized Microsoft Teams and Inventory POS by hand-held scanners to coordinate with team members in real time, ensuring tasks were completed on time and work standards remained high.
- Operated and employed inventory management systems to ensure products, labels and shipments were accurate, safe, and clean.
- Operating and adhering to all safety regulations and standards on and off heavy machinery equipment such ass Electric pallet jacks, walkie-pallet jacks, and other industrial grade machinery
- Sustained a positive attitude and strong work ethic throughout all operations, contributing to increased morale and enhanced team collaboration.
Apartment Leasing Agent
Greystar
06.2023 - 08.2023
- Responded to messages and inquiries from various parties, employing well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Maintained meticulous records of lease agreements, rental payments, and other relevant documentation to ensure accurate financial reporting and tracking.
- Conducted property showings, highlighting features, addressing questions, and resolving concerns to facilitate contract closures.
- Inspected properties before and after tenant move-ins, scheduling maintenance, cleaning, and other necessary services.
Student Interviewer
UNR
02.2023 - 08.2023
- Conducted interviews to address health-related questions, ensuring compliance with OSHA regulations and accurately documenting all responses.
- Leveraged multiple CRM and call center systems and applications to enhance customer service efficiency, streamline communication, and maintain comprehensive records of all client interactions and inquiries.
- Proficiently and effectively managed workload to maximize data collection and obtain comprehensive responses, ensuring high-quality and accurate information for analysis and reporting.
Education
Bachelor of Science - Information Technology
University of Nevada
Reno, NV 05.2001 -
High School Diploma -
Vintage High School
Napa, CA 05.2001 -
Skills
IT Documentation and Troubleshooting
Data Collection and Organization
Network Troubleshooting and Configuration
Client Interaction and Resolution Management
Microsoft Office Suite Proficient
Strong work ethic and Positive attitude
Software
Data Organization
Software Installation
Timeline
Material Handler
Tesla
06.2023 - 04.2024
Apartment Leasing Agent
Greystar
06.2023 - 08.2023
Student Interviewer
UNR
02.2023 - 08.2023
Bachelor of Science - Information Technology
University of Nevada
05.2001 -
High School Diploma -
Vintage High School
05.2001 -