Seasoned Entrepreneur with a solid background in business management, operational planning and revenue generation. Hardworking, dedicated and resourceful leader with 20+ years in Service Industry. Ready to leverage experience and drive to pursue new professional challenges.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Facility Supervisor
One Church at Harvest Point
05.2024 - Current
Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
Communicated with staff and facility teams regarding upcoming repairs and projects.
Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
Served as point of contact for internal and external individuals seeking support and information.
Collaborated with contractors, vendors and stakeholders to support on-time projects completion.
Enforced compliance with applicable health, safety and environmental regulations to reduce risks.
Conducted regular facility inspections to identify repair needs or improvements.
Assisted with meetings and conference room reservations.
Optimized supply levels to keep stock within ideal parameters for expected needs.
Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
Managed efficient teams of up to 4 employees.
Licensed Master Barber
Self Employed
03.2003 - Current
Styled hair according to customer preferences.
Completed safety training and certifications to minimize risk of infection or injury to customers.
Answered incoming telephone calls and scheduled appointments for clients.
Resolved guest complaints about service or style.
Consulted with clients to assess personal style preferences and unique needs.
Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Managed business customer service, responding to requests and concerns promptly.
Demonstrated knowledge of latest industry trends, tools and techniques to meet diverse customer preferences.
Monitored inventory and availability of supplies, tools and products to minimize delays.
Managed shop administration with attention to detail, including scheduling, ordering and customer service.
Kept detailed records of customer information and services provided to increase return customers by 10%
School Bus Driver
Goldstar Transit
11.2023 - 06.2024
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Maintained Texas driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Drafted and submitted reports detailing trips, fuel, mileage, and hours.
Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
Enforced student behavior policies and responded to student emergencies.
Plant Operator
Contanda Terminal
09.2015 - 05.2018
Handled preventive and corrective maintenance to maintain proper equipment safety and functionality.
Compiled reports analyzing performance data and presented findings and results.
Controlled manufacturing plant operations using SCADA software.
Adhered to EPA and OSHA regulations.
Placed orders for materials and equipment with vendors.
Managed and monitored processes and machine systems by observing readings on control boards.
Logistics Manager
Competitive Choice
07.2013 - 09.2015
Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
Directed shipping and receiving of wide range of products daily.
Managed logistics budgets and forecasting to achieve cost-effective operations.
Resolved shipping discrepancies by coordinating customer and courier communications.
Selected, trained and developed logistics personnel to achieve high-performing teams.
Improved inventory accuracy by developing and implementing enhanced control systems.
Conducted research to address shipping errors and packaging mistakes.
Oversaw warehouse staff and maintained efficiency in fast-paced environment.
Tracked production and quality control systems to proactively identify deficiencies.
Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Aftercare Coordinator
Bethel Christian Academy
01.2000 - 07.2013
Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Maintained high-quality child care standards based on developmentally appropriate practices.
Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Attended professional meetings and conferences to maintain and improve professional competence.
Worked effectively in fast-paced environments.
Worked flexible hours across night, weekend, and holiday shifts.
Developed strong communication and organizational skills through working on group projects.
Education
Criminal Justice
Houston Community College
Houston, TX
Criminal Justice
University of Houston
Houston, TX
Skills
Customer relations
Operational planning
Strategic thinking
Team leadership
Certification
Master Barber License - Texas Board of Cosmetology and Barbering.
Air Brake Restriction Removal - Texas Department of Motor Vehicles.
School Bus Endorsement (S) - Texas Department of Motor Vehicles.
Commercial Driver's License (CDL) - Texas Department of Motor Vehicles.
Passenger Endorsement (P) - Texas Department of Motor Vehicles.