Summary
Dynamic and motivated professional with 17 years-experience creating, testing, and implementing background screening systems and onboarding applications. Proven track record in generating ideas to improve system designs and streamlining product delivery to enhance customer satisfaction, resulting in increased sales.
Overview
17
17
years of professional experience
Work History
Director of Consulting & Special Projects
Accio Data
01.2015 - Current
- Act as a subject matter expert for internal departments and external clients for areas like, software sales, services sales, training, and technical guidance on large scale implementations
- Oversee the planning, implementation, and tracking of all software projects. This includes writing statements of work (SOWs) to define project scope and requirements, and managing the project process using tools like JIRA Software.
- Work with cross-functional teams, including development, design, and quality assurance, to ensure the successful delivery of software projects within budget and timeline constraints.
- Responsible for communication with stakeholders and clients, risk management, and continuous improvement of project processes.
- Present complex technical processes about background screening in simple terms to an array of stakeholders. These stakeholders range from C-Levels, operational teams, project managers, to IT teams
- Perform enterprise software implementation for new clients by providing hands-on training to Operations, Accounting, IT, Sales, & Legal
- Provide technical sales support to CRA sales teams and to their end-user clients for enterprise sales demos
- Drive continuous improvement and efficiencies by completing consulting sessions with new clients.
Director Customer Experience & Operations
Accio Data
01.2011 - 01.2015
- Managed customer support team responsible for 24 X 7 support and handled other managerial responsibilities
- Scope included handling customer escalations, selecting and implementing a new ticketing system, devising support policies and procedures, and building and performing all test plans.
- Designed, managed and implemented customer research initiatives and focused on customer satisfaction and performance monitoring.
Director Process Development
Integrated Screening Partners
01.2006 - 01.2011
- Implementing new innovations and efficiencies for the company
- One implementing a new software platform and vendor integrations, automating 75% of processes
- Reduced vendor cost by adding new technology and automation work flows
- Developed contractor program, increasing sales by ~100K first year
- Built new international services and products portfolio to adapt to industry needs.
Education
B.A. - Business Administration and Management
Skills
- Technical Sales Expert
- Business Consulting
- Process/Continuous Improvement
- Educational and Sales Webinars
- XML Integrations
- Quality Assurance-Functional Testing
- Employment Background Checks
- Drug Screening
- Vendor/Contractor Programs
- Global Screening
- DOT
- Nuclear Investigation (NRC)
- Volunteer / School
- Wholesale Vendor
- Project Leadership
- Verbal and Written Communication
Accomplishments
- Successfully implemented integrations with ICIMS, Workday, SuccessFactors, Ultipro, Bullhorn, Greenhouse, and Smart Recruiters
- Effectively developed global screening process for international addresses with ordering logic and document management
- Remotely managed enterprise software implementations and projects in India, Australia, El Salvador, and Philippines.
Timeline
Director of Consulting & Special Projects - Accio Data
01.2015 - Current
Director Customer Experience & Operations - Accio Data
01.2011 - 01.2015
Director Process Development - Integrated Screening Partners
01.2006 - 01.2011
St. Edward's University - B.A., Business Administration and Management
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