RYAN KAI REED
Front Office Manager
Honolulu,HI
Summary
Dedicated Front Office Manager with 5+ years of experience in hospitality management. Skilled in utilizing advanced computer systems to streamline operations, lead teams with a focus on efficiency, creativity, and deliver exceptional customer service. Focusing on memorable guest experiences that enhance hotel reputation and customer loyalty. Proven ability to excel in high-pressure environments, maintaining a calm and solution-oriented approach.
Overview
8
8
years of professional experience
1
1
Language
Work History
Front Office Manager
Halepuna Waikiki by Halekulani
01.2024 - Current
- Managed Front Service, Concierge, Guest Relations teams to ensure a smooth operation.
- Implemented staff training programs, improving employee performance and team cohesion.
- Maintained an effective "cost per occupied room" strategy to maximize revenue based on occupancy.
- Monitored Front Office budget ensuring company goals aligned with guests value for money.
Guest Relations Manager
Halepuna Waikiki by Halekulani
09.2021 - 01.2024
- Oversaw Guest Relations team and ensure smooth operations.
- Work closely with other departments to provide personalized guest experience opportunities.
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
Guest Services Supervisor
Hoshino Resorts
07.2018 - 09.2021
- Managed a team of 12 daily and trained 5 new employees- interviewed and filtered new candidates
- Assisted in weekly scheduling, fielded guest complaints and developed effective solutions (30 emails/inquires a day)
- Performed Night Audit duties, supervised day to day operations
Valet Parking Attendant
Elite Parking Management Services
05.2017 - 07.2018
- Greeted guests with Aloha as the first impression of the hotel.
- Answered general questions about parking fees, facilities, and directions.
- Facilitated vehicle flow by managing traffic control and parking in assigned area.
- Parked and retrieved over 50 vehicles in order to efficiently maximize garage space.
- Worked closely with bellman to assist guests with their luggage.
Education
Course Work - Hospitality Administration and Management
University of Nevada, Las Vegas
Las Vegas, NV01.2017
Skills
- Fluent in Japanese communication
- Proficient in guest interactions
- Adept at prioritizing tasks
- Team leadership
- Report preparation
- Effective problem resolution
- Skilled in using multiple hospitality applications
- Fluent in Japanese communication
Timeline
Front Office Manager
Halepuna Waikiki by Halekulani
01.2024 - Current
Guest Relations Manager
Halepuna Waikiki by Halekulani
09.2021 - 01.2024
Guest Services Supervisor
Hoshino Resorts
07.2018 - 09.2021
Valet Parking Attendant
Elite Parking Management Services
05.2017 - 07.2018
Course Work - Hospitality Administration and Management
University of Nevada, Las Vegas
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