Ryan Kaplan

Drive AI-first sales motions, landing Dynamics 365 and Power Platform deals with Copilot and AI Agents & partner teams in engaging strategic, high-potential customers globally across Microsoft's Contact Center AI portfolio.

AI-First Sales Leadership:

• Strategic Deal Execution: Spearheaded AI-first sales motions successfully landing and scaling Dynamics 365 and Power Platform deals infused with Copilot Studio, Copilot, + AI Agents

• Executive Engagement: Led executive-level engagements blending technical fluency with business value storytelling to influence customer strategy and drive measurable outcomes

• Pipeline Excellence: Demonstrated consistent sales excellence through systematic pipeline generation, solution demonstrations, & disciplined opportunity management

Technical Innovation & Customer Success:

• Solution Architecture: Built customer trust and loyalty by architecting superior experiences across Natural Language Understanding (NLU), Biometric fraud prevention, AI/ML, & omnichannel technologies

• Cross-Functional Leadership: Acted as bridge between incubation and scale, coaching peers and driving internal enablement & thought leadership to amplify organizational impact

• Market Expansion: Contributed to global expansion of Microsoft's Contact Center AI solutions through strategic customer engagements and partner enablement

Strategic Advisory Excellence: Served as strategic advisor to enterprise clients, driving adoption and optimization of Microsoft's contact center solutions to meet complex business objectives.

Customer Experience Innovation:

• AI/ML Implementation: Built customer loyalty and deepened trust by providing superior experience across NLU, Biometric, Fraud, AI/ML, & Omnichannel enabled technologies

• Business Case Development: Developed comprehensive ROI frameworks for Contact Center AI implementations, demonstrating measurable business value and transformation outcomes

• Digital Transformation: Led enterprise digital transformation initiatives focused on Customer Experience, Voice Biometrics, Digital, & Conversational AI solutions

Revenue Leadership Achievement: #1 Sales Engineering revenue producer (<$10M) for 2020 and #2 Sales Engineering revenue producer ($6M) for 2019, demonstrating exceptional sales engineering excellence.

Sales Engineering Excellence:

• Top Performance: Achieved #1 Sales Engineering revenue producer status with <$10M in 2020 and #2 producer with $6M in 2019

• Solution Selling: Developed, led, and executed sales-focused solution selling strategies for Workforce Optimization implementations

• Major Opportunity Management: Managed and won major WFO opportunities consisting of Quality Management, Workforce Management, Performance Management, and Analytics

• Technical Leadership: Acted as technical liaison between customers, partners, service engineering teams, and support organizations

Industry Recognition:

• Speaking Engagement: Selected as Sales Kickoff Speaker for Cisco Cloud WFO, demonstrating industry thought leadership

• Integration Expertise: Built extensive experience in integrations across WFM, CRM, Unified Communications, and contact center solutions

• Protocol Mastery: Developed working knowledge of popular communications protocols and APIs such as WebRTC and SIP