Summary
Overview
Work History
Skills
Timeline
Generic

Ryan Kawachi

Seattle,WA

Summary

Experienced Organized and dedicated Administrative Lead and Treatment coordinator with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Focus on optimizations and operational excellence.

I am seeing to find a challenging and growth position where I can leverage my skills in process improvements, patience care coordination while always focusing on creating what great looks like.

Overview

12
12
years of professional experience

Work History

Administrative Lead and Treatment Coordinator

Puget Sound Periodontics
09.2021 - Current
  • Spearheaded process improvements to enhance administrative efficiency and patient satisfaction
  • Managed patient care coordination including scheduling appointments, verifying insurance coverage, and addressing patient inquires. This included batching daily insurance claims and pre treatment estimates and ensured all documentation attached from all workflows.
  • Scheduled surgeries and follow up to optimize production times and increase efficiencies.
  • Communicate pre and post operative instructions for all surgeries and procedures
  • Developed and implemented training programs to ensure staff proficiency in administrative procedures and compliance with regulatory requirements.
  • Conducted regular audits to ensure compliance with HIPAA regulations and medical billing/coding standards.
  • Prepared and presented reports on key performance indicators, identifying areas for improvement and implementing corrective actions.
  • Serve as liaison between our office and referring practice: scheduled lunch and learn event, made in person visits, solicited feedback and maintained regular communication with top referring offices, sent out surgical and follow up corresponds, addressed any issue or concerns.
  • Oversee day to day operations of other offices in our network to ensure proper communication with property management, contractors, vendors and oversaw staff administration reporting metrics to the Director of Operations.

Patient Care Coordinator

J Darrel Jensen, DDS
11.2019 - 11.2021
  • Acted as first point of contact for patients focusing on an amazing customer experience.
  • Facilitated incoming calls supporting various offices and providers.
  • Scheduled patient appointments focusing on maximizing production using Eaglesoft and Revenuewell Software.
  • Rollout processes to help with optimization of insurance payments and patient responsibilities. Responded to patient, provider, and insurance requests for additional information, appeal denials, process payments and Pre-Treatment Estimates.

Coordinator/Office Administrator

Washington Jaw And Facial Surgery
01.2019 - 10.2019
  • Oversight of daily, weekly, monthly yearly administration efforts from appointments to operations focusing on excellence and patient experience.
  • Used job-related software to draft and finalize written correspondence and documentation across all streams.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Spearheaded volunteer programs that positively impacted local communities while showcasing the company''s commitment to social responsibility.

Scheduling Coordinator

Implant And Periodontic Specialists
04.2016 - 01.2019
  • Contributed to a reduction in employee turnover through thoughtful scheduling practices that considered individual preferences and work-life balance concerns.
  • Main Point of Contact from patient scheduling to patient insurance forecast and end to end process of payments.
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Streamlined communication between departments for improved schedule adherence and reduced conflicts.
  • Implemented time-blocking and schedule notifications to optimize time management.

Lead Front Desk Receptionist

Maxwell Chiropractic
10.2015 - 04.2016
  • Welcomed all patience for full lifecycle activities including scheduling, benefits, various office correspondence.
  • Interacted with vendors, contractors and professional services personnel to direct activities, and communicate instructions.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Assistant Manager

Bartell Drugs
07.2012 - 09.2015
  • Reviewed sales and gross profit report to assess company efficiency.
  • Established team priorities, maintained schedules and monitored performance.
  • Coached, modeled, and coached a team of employees on ensure the highest level of customer service.
  • Drove Sales through impactful displays
  • Increased Store Service Survey Submissions by 50% and brough store into top 4 in overall performance
  • Acted a a top management representative in the management growth and development group a corporate sponsored program for top managers.

Skills

    Customer Experience

    Administrative Leadership

    Process Improvement Initiatives

    Team Management

    Electronic Health Records

    Insurance Verification

    Compliance Management

    Office Efficiencies

Timeline

Administrative Lead and Treatment Coordinator

Puget Sound Periodontics
09.2021 - Current

Patient Care Coordinator

J Darrel Jensen, DDS
11.2019 - 11.2021

Coordinator/Office Administrator

Washington Jaw And Facial Surgery
01.2019 - 10.2019

Scheduling Coordinator

Implant And Periodontic Specialists
04.2016 - 01.2019

Lead Front Desk Receptionist

Maxwell Chiropractic
10.2015 - 04.2016

Assistant Manager

Bartell Drugs
07.2012 - 09.2015

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Ryan Kawachi