Ryan Keaton
San Antonio
Summary
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
22
22
years of professional experience
Work History
Garage Door Technician/Business Owner
Alamo City Overhead Door
05.2019 - 02.2025
- Diagnosed and repaired various garage door systems, ensuring optimal functionality.
- Installed and maintained automatic garage door openers and safety sensors for residential properties.
- Provided exceptional customer service during on-site consultations, addressing client concerns effectively.
- Trained junior technicians in best practices for installation and troubleshooting techniques.
- Conducted routine inspections of garage doors to identify potential issues before they escalated.
- Implemented efficient workflow processes that reduced service call turnaround times significantly.
- Recorded detailed notes on each project to maintain comprehensive client records and facilitate future service visits if needed.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Performed routine maintenance tasks on various garage door systems to prolong their lifespan and prevent future malfunctions.
- Assisted with inventory management by accurately tracking parts used for each job, reducing waste and maintaining adequate stock levels.
- Implemented time management strategies to effectively balance multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Increased repeat business through exceptional customer service and followups.
- Provided accurate cost estimates for garage door repairs and installations, resulting in increased client trust.
- Maintained safety standards for both customers and employees by conducting thorough inspections of garage door systems.
- Improved customer satisfaction by promptly addressing and resolving garage door issues.
Garage Door Technician
Garage Door Services
02.2018 - 01.2019
- Diagnosed and repaired garage door systems, ensuring optimal functionality and safety.
- Installed and maintained residential and commercial garage doors using industry-standard tools and techniques.
- Collaborated with clients to assess needs and recommend suitable products for various applications.
- Trained junior technicians on installation procedures, troubleshooting methods, and safety protocols.
- Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
- Consistently met or exceeded performance metrics set forth by management regarding job completion times and customer satisfaction ratings.
- Reduced job completion times with efficient work practices, including proper use of tools and equipment.
- Utilized troubleshooting skills to diagnose complex mechanical problems quickly, minimizing downtime for clients'' businesses or homes.
- Diagnosed problems and completed timely repairs.
- Educated homeowners about proper care and maintenance of garage door systems.
- Updated daily logs with hours and materials used.
- Measured and estimated jobs in order to calculate fees.
Roofing Salesperson
Holden Roofing
03.2015 - 09.2017
- Cultivated relationships with clients, enhancing customer satisfaction and repeat business.
- Conducted on-site assessments to determine roofing needs and provide accurate project estimates.
- Presented tailored roofing solutions to homeowners, leveraging product knowledge to address client concerns.
- Collaborated with installation teams to ensure adherence to project timelines and quality standards.
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Effectively managed multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards.
Car Salesperson
Killeen Auto Sales
05.2007 - 07.2015
- Developed strong customer relationships through personalized consultations and follow-ups.
- Demonstrated product knowledge by providing detailed information on vehicle features and benefits.
- Assisted customers in financing options, ensuring understanding of terms and conditions.
- Collaborated with sales team to strategize outreach efforts and improve overall performance.
- Mentored junior sales staff, sharing techniques for closing sales and enhancing customer service skills.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
Information Manager
United States Air Force, USAF
06.2003 - 09.2004
- Developed information management strategies to enhance data accessibility and security across departments.
- Led cross-functional teams in implementing new information systems, improving operational efficiency and user experience.
- Streamlined data collection processes, ensuring accuracy and timely reporting for senior leadership decision-making.
- Conducted training sessions for staff on information management tools and best practices, fostering a culture of continuous improvement.
Education
No Degree - Information Management
Community College of The Air Force
Montgomery, ALAssociate of Arts - Business
Northwest Vista College
San Antonio, TX06-2020
High School Diploma - General Studies
Ellison High School
Killeen, TX05-2003
Skills
- Garage door repair
- Sectional door assembly
- Spring replacement
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Detail-oriented
- Relationship building
Timeline
Garage Door Technician/Business Owner
Alamo City Overhead Door
05.2019 - 02.2025
Garage Door Technician
Garage Door Services
02.2018 - 01.2019
Roofing Salesperson
Holden Roofing
03.2015 - 09.2017
Car Salesperson
Killeen Auto Sales
05.2007 - 07.2015
Information Manager
United States Air Force, USAF
06.2003 - 09.2004
No Degree - Information Management
Community College of The Air Force
Associate of Arts - Business
Northwest Vista College
High School Diploma - General Studies
Ellison High School