Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Keefer

Clayton,NC

Summary

Dynamic leader with a proven track record at Pacsun, adept in Customer Relationship Management and coaching teams to exceed sales goals. Skilled in adapting to market changes and detail-oriented strategies, enhancing customer satisfaction and business growth. Achieved significant improvements in profitability and team performance through effective mentoring and sales techniques.

Overview

10
10
years of professional experience

Work History

Collision Technician

Hendrick Automotive Group
06.2024 - Current
  • Replaced and repaired vehicle parts according to work order instructions.
  • Applied finishing techniques to enhance quality and appearance of repairs.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Reassembled and replaced parts to complete body repairs.
  • Filled, sanded and smoothed surfaces to prepare for painting.
  • Performed structural and non-structural repairs on variety of vehicle models.

Social Media Content Creator

Instagram
06.2021 - Current
  • Developed in-depth understanding of digital and mobile marketing practices and media.
  • Managed content across multiple platforms for widest audience reach.
  • Researched and wrote news stories, articles and reviews for online publications.
  • Created advertising material to promote sale of goods and services.
  • Studied and commented on current news and trends.
  • Customized brand message to reach and capture target audience interest and drive engagement.
  • Built, established and maintained relationships with sources.
  • Managed competing deadlines with efficiency.
  • Promoted and marketed works through social media platforms.
  • Engaged with consumers using education, passion and authenticity.
  • Built relationships with other brand ambassadors and influencers to assist in social media strategy.
  • Monitored and built social media following by maintaining solid online presence via community engagement.
  • Worked with team to achieve sales goals for products.
  • Created and Implemented impactful sales strategies to increase product sales with existing customers.
  • Engaged social media influencers to collaborate on partnerships.
  • Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
  • Promoted friendly collaboration between talent and production teams for efficient project completion.

Construction Foreman

Tar Heel Basement Systems
07.2021 - 05.2024
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Gathered and disposed of worksite debris to remove safety hazards.

Construction Foreman

Carolina Casa
01.2020 - 07.2021
  • Checked equipment to determine if maintenance was required.
  • Reviewed project details to specify correct materials and equipment for job sites.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
  • Trained and supervised team of construction workers.

Assistant Manager

Off Broadway Shoe Warehouse
01.2019 - 01.2020
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

District Manager

Pacsun
06.2014 - 12.2018
  • Supervised various locations, enforcing high-quality standards of operation.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Built relationships with customers and community to establish long-term business growth.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Implemented systems and procedures to increase sales.
  • Optimized store displays and appearance via strategic merchandising.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed store organization, maintenance, and purchasing functions.
  • Completed routine store inventories.

Education

High School Diploma -

North Hagerstown High School
Hagerstown, MD
06.2014

Skills

  • Customer Relationship Management
  • Sales Techniques
  • Coaching and Mentoring
  • Adaptability Skills
  • Detail Oriented
  • Organized

Timeline

Collision Technician

Hendrick Automotive Group
06.2024 - Current

Construction Foreman

Tar Heel Basement Systems
07.2021 - 05.2024

Social Media Content Creator

Instagram
06.2021 - Current

Construction Foreman

Carolina Casa
01.2020 - 07.2021

Assistant Manager

Off Broadway Shoe Warehouse
01.2019 - 01.2020

District Manager

Pacsun
06.2014 - 12.2018

High School Diploma -

North Hagerstown High School

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Ryan Keefer