Ryan Kelley

• Ensured safety compliance by conducting regular inspections of installed fiber optic systems.
• Improved customer satisfaction with efficient installation of fiber optic equipment for residential and commercial clients.
• Assisted in cost reduction efforts by evaluating and recommending alternative materials or installation methods when appropriate.
• Strengthened team collaboration through regular training sessions on new industry developments and best practices for working with fiber optics.
• Enabled seamless transitions between projects by ensuring thorough documentation of work completed, lessons learned, and suggestions for future improvements.
• Provided valuable input during the planning phase by contributing expertise on fiber optic technology and capabilities.

• Continually expanded knowledge of Product or Service product line.
• Researched product's technical specifications and accurately communicated information.
• Logged phone numbers and email addresses to contact customers for follow-ups.
• Trained and provided coaching to Number junior team members.
• Responded to customer inquiries and provided technical assistance over phone and in person.

• Manage day to day activities for multiple assigned OSP construction projects:
• Plan, organize, and direct activities concerned with construction and maintenance of structures, facilities, and systems as part of individual OSP projects.
• Prepare and submit performance requirements, material needs, timing information, budget estimates and other operational documents in support of KGPCo proposals and quotes.
• Prepare proposals and quotes.
• Evaluate construction methods and determine cost-effectiveness of plans.
• Schedule OSP construction projects in logical steps and budget time required to meet deadlines.
• Study OSP construction project specifications to determine appropriate construction methods and needs.
• Obtain necessary permits and licenses.
• Manage and track inventory, materials and equipment including project specific inventory, tools, vehicles, equipment and supplies.
• Determine labor requirements and engage with Human Resources to recruit, hire and/or re-assign employees to ensure adequate staffing levels are met.
• Direct and supervise subordinate employees and vendors involved in managing and performing day to day OSP Construction activities.
• Select, coordinate and oversee vendors that complete specific pieces of OSP construction projects, such as tower crews, line crews, splicing crews, subcontractors, staff augmentation providers, landscapers, painters or plumbers.
• Meet contractual conditions of performance set by customer.
• Monitor budget and input data for systems to prepare progress and cost tracking reports for internal and external use.
• Monitor OSP construction progress, make adjustments necessary to meet deadlines, specifications, building codes, safety codes and other applicable regulations and input data for systems to prepare progress reports for internal and external use.
• Investigate damage, accidents, emergencies and delays; determine and take action to mitigate impact
• Confer with employees, vendors, customers, owners, architects and design professionals to discuss and resolve matters such as work procedures, complaints, and construction problems.
• Be familiar with KGPCo safety and quality programs and manage OSP construction projects according to applicable safety requirements.
• Monitor projects to be sure site safety inspections are conducted and ensure safety and quality guidelines are followed by employees and vendors.
• Regularly and continuously review the work progress for each OSP construction project.
• Analyze, manage and mitigate risks.
• Ensure quality construction standards and the use of proper construction techniques
• Hire full-time and temporary laborers to contribute to each project.
• Approves timecards and time off requests from employees
• Approves expense reports from employees
• Possess valid driver’s license and reliable transportation.
• Other duties, as assigned.
  

SAFETY DUTIES & RESPONSIBILITIES

• Adhere to, promote, and accept personal responsibility for compliance to:

o Federal and Local Occupational Safety and Health Regulations

o Industry Consensus Standards

o KGPCo Injury and Illness Prevention Program Manual

• Participate in job sit safety/hazard analysis

• Restructured company spending to conserve resources.
• Delegated assignments based on plans, project needs, and knowledge of individual team members.
• Developed work schedules for team members to maximize shift coverage.
• Trained general contractors on company protocol and led quality assurance initiatives, maintaining high customer satisfaction ratings.
• Fiber optic implementation experience
• ESRI ArcGIS, AGOL, Spatial analysis or other GIS experience
• Project Management experience
• Multiple project management
• Knowledge of Unit based and Cost Per Service Address
• Understanding of Fiber to The Home (FTTH) design and construction techniques
• Ability to read and understand FTTH construction prints
• Compliance with NESC standards and current OSP standards
• Independently work with network operations, engineers and construction contractors
• Daily communication with municipalities, utilities, contractors, management and co-workers
• Knowledge of Joint Trench, Overhead and Underground placement, repair and relocation

• Installs, troubleshoots, tests, splices, repairs, and maintains telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products for new and existing customers

• Installs, configures, maintains, and repairs PBX, Key Systems, Centrex Systems, business systems, fiber terminals, POTS, ISDN, DSL, T-1s, and/or DS3s (carriers, paging & wireless)

• Identifies location of defective cable using various test equipment and repairs buried, aerial and/or customer cable

• Locates cable and fiber in response to customer requests and/or construction needs

•Pole climbing and operating construction equipment is required Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged

• Keeps orderly log of all locate requests in our exchange area

• Performs cable fault acceptance tests on newly constructed facilities Installs, troubleshoots, tests, repairs, and maintains central office equipment including switch, operating software, and/or other auxiliary equipment

• Maintains back-ups to the switch, voicemail, fiber optic terminals, etc

• Updates manuals and provides functional support, answering questions about features and functions •Provides advanced troubleshooting support techniques and corrections

• Responds to “trouble” dispatches Provides high level support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc)

• Provides excellent customer service

• Proactively educates and sells TDS products and services to customers Performs project management for the installation of systems and performs related functions as requested by supervisor

• Joint Trench coordination requires regular communication with local power company, utilities, municipalities, and contractors to create timely installation of conduit in new build

• Microsoft Excel, ArcGIS used daily to track, confirm and communicate for the best out come of the build

• Coordination and inspection of construction projects; and performs related duties as assigned

• Construction projects to ensure the project meets construction guidelines and conforms to company standards and specifications

• Inspected all phases of construction projects, including but not limited to, trenching, pipe installation, and aerial cable installations

• Oversaw work of contractors to ensure work meets contract specifications Coordinated projects with private engineers, city engineers, city maintenance personnel, utility representatives, underground and aerial contractors and other government entities

• Maintained records of ongoing construction for as-built references, pay request approval and plan verification

• Made field adjustments and redesign decisions to resolve problems or conflicts and authorizes change orders

• Attended pre-construction-meetings with city design engineers to review plans for utility projects

• Responded to questions, concerns and complaints regarding utility construction projects

• Reviewed and commented on design plans and specifications prior to bids

• Plant design, emergency repair, joint use projects, Idaho • Power Company Violations make ready and Joint use

• Performs commercial and residential installations, completes repairs, and relocates existing equipment Performs the installation of customer service drops or outlets in a manner that is courteous, professional, and in accordance with Cable One policy and procedures

• Uses electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customerowned equipment to the output of the first distribution amplifier • Terminates cable, data and telephony services in a manner that is in compliance with Cable One policies and procedures

• Assures proper upstream and downstream signal levels at each termination on the customer's premises Relocates customer service drops or outlets in a manner that is in compliance with all Cable One policies and procedures

• Monitor and record incidences of system and drop leakage

• Performs after-hours network stand-by, troubleshooting and repair Operates and maintains vehicle, tools, test equipment and other company owned equipment in accordance with system guidelines and procedures

• Educates customers as to the proper operation of all services, equipment, and home terminal units (HTU's) and customer owned equipment

• Seeks the opportunity to initiate the sale of new cable services, or upgrades of existing services and additional outlets

• Collects payments and obtains appropriate customer acknowledgements in accordance with Cable One cash handling policies via electronic work order and routing system (WFM) and other methods as required