Ryan Kelly
Colorado Springs,CO
Summary
Motivated manager with a talent for fostering teamwork, motivating others, and building strong customer relationships. Skilled in problem-solving and utilizing independent decision-making skills to drive positive outcomes. Committed to applying training, monitoring, and morale-building abilities to increase employee engagement and enhance overall performance.
Overview
7
7
years of professional experience
Work History
District manager
Starbuck
05.2022 - Current
- Supervised 25 locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
District Manager
Barnes and Noble
10.2017 - 05.2022
- Developed long-term customer relationships by adhering to the highest standards of service
- Handled high stress interactions with grace and professionalism
- Kept abreast of current technology allows to offer the best solution for customers
- Continued to cultivate a high-performing sales team by encouraging creative sales techniques and utilizing best practices
- Managed store operations within budget; payroll, supply management, promotional budgets
- Assented protection through inventory management, sales audits, ensuring daily sales paperwork is accurate and cash controls
- Trained and developed a top-performing sales team; Develop training modules for continuing education of staff in products, services and new technologies
- Supervised and directed 12 different locations and 330 staff members
- Acted as a liaison between store and buying office, as well as coordinated merchandise assortment.
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
Education
Bachelor of Science - Chemistry/BioChemistry
Norther Arizona University
Flagstaff, AZ05.2013
Skills
- Leadership skills
- Recruiting and Hiring
- Strategic Planning
- Customer Service
- Training and coaching
- Sales management
- Operations Management
- Customer Relations
- Staff Development
- Multi-unit management
- Action Plans
- Decision-Making
Volunteer Experience
- A New World Foster Agency, Colorado Springs, CO, Foster Parent, 06/01/18, 08/01/22
- Audubon Elementary School, Colorado Springs, CO, Special Education Room Volunteer, 01/01/19, 05/01/21
- Special Olympics, Colorado Springs, CO, 08/01/04, 05/01/10
Timeline
District manager
Starbuck
05.2022 - Current
District Manager
Barnes and Noble
10.2017 - 05.2022
Bachelor of Science - Chemistry/BioChemistry
Norther Arizona University
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