Ryan Kelly
Public Safety Officer
Manchester,CT
Summary
A versatile and dedicated leader whose career started in the United States Army, leading as a Corporal, and has adapted those leadership skills to commercial sector positions. A diverse leadership and technical background has led to increased adaptability and critical thinking skills.
Overview
12
12
years of professional experience
Work History
Public Safety Officer
Manchester Memorial Hospital
09.2023 - Current
- Prepared and submitted detailed shift and incident reports using Microsoft Office (Excel, etc.), documenting security activities and notable events.
- De-escalated conflicts with patients and visitors, ensuring a safe environment for staff and patients.
- Conducted regular interior and exterior patrols, securing facilities, assets, and valuables (money, phones, weapons, etc.).
- Responded to emergency codes, coordinating with police and fire departments as needed, and ensuring timely resolution to critical situations.
Bus Driver/Delivery Driver
Marc Inc of Manchester
12.2022 - 07.2023
- Collaborated with and supervised an individual with intellectual disabilities in a delivery role, supporting their growth and independence.
- Coordinated and executed deliveries of essential items (paperwork, supplies) to non-profit organizations, including Food for Thought and MACC.
- Provided transportation services, picking up clients with developmental and intellectual disabilities from their homes and driving them to work.
- Picked up more work hours to support clients' participation in community events, including evening activities like movies, bowling, and concerts, ensuring they had transportation and support beyond regular work hours.
Assistant Manager
Dollar General
07.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Tank Crewman
United States Army
02.2014 - 05.2018
- Served as driver for the Lt. Colonel's tank, then later achieved the rank of Corporal, serving in a leadership role.
- Contributed to successful logistical operations by efficiently loading and unloading ammunition; and conducted misfire procedures.
- Demonstrated proficiency in operating advanced tank technologies, contributing to increased mission capabilities.
- Developed proficiency in office duties such as filing, filling out, and reviewing paperwork while assigned to Command of Quarters.
- Directed, supervised, and educated non-military personnel on proper US Army policies and procedures.
- Received Honorable Discharge in May 2018.
Education
High School Diploma -
Manchester High School
Manchester, CT 05.2001 -
Associate of Arts -
Manchester Community College
Manchester, CT 05.2001 -
Skills
- Program management
- Team management
- Attention to detail
- Training and mentoring
- Microsoft Office
- De-escalation techniques
- Cash and merchandise handling
Timeline
Public Safety Officer
Manchester Memorial Hospital
09.2023 - Current
Bus Driver/Delivery Driver
Marc Inc of Manchester
12.2022 - 07.2023
Assistant Manager
Dollar General
07.2018 - 03.2020
Tank Crewman
United States Army
02.2014 - 05.2018
High School Diploma -
Manchester High School
05.2001 -
Associate of Arts -
Manchester Community College
05.2001 -