Host
IHOP
06.2023 - 08.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Seated patrons based on guest preferences and seating availability.
- Backed up servers by checking on tables and retrieving items for guests.
- Provided patrons with estimated waiting times during peak service hours.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Took initial drink orders and relayed information to wait or bar staff.
