Ryan Kern

• Diagnosed mechanical problems using visual inspections and test instruments.
• Performed preventive maintenance tasks, including lubrication and cleaning of machines and equipment.
• Followed established safety procedures when operating heavy machinery.
• Routinely inspected facility equipment for signs of wear or malfunctioning parts.
• Conducted electrical repairs on motors, lighting systems, and other related components.
• Responded promptly to emergency breakdowns at any time during shift hours.
• Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
• Maintained accurate records of all maintenance activities performed.

IT infrastructure.

• Conducted repairs and replacements on hardware such as TVs, sound systems, and ball dispensers.
• Monitored and maintained systems, ensuring minimal downtime, and smooth operations for customers.
• Regularly collaborated with team members to ensure the seamless operation of both the tech and physical elements of the facility.

• Led shifts and ensured operational efficiency in a fast-paced environment, including overseeing team performance and daily tasks.
• Performed routine maintenance and troubleshooting on car wash equipment (POS systems, sensors, and belts).
• Diagnosed and resolved technical issues with POS and pay station systems, ensuring quick resolutions to avoid operational delays.
• Managed cash handling at the end of each shift, and ensured all close-out procedures were followed properly.
• Provided training and guidance to new team members on systems and procedures.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.

• Provided comprehensive computer repair services, specializing in hardware diagnostics, upgrades, troubleshooting, and system optimization for personal clients and small businesses.
• Designed and built a wide range of custom desktop computers, tailoring each system to meet specific client needs, including gaming setups, workstations, and high-performance builds.
• Diagnosed and resolved various software and hardware issues, including operating system installations, virus removal, system performance optimization, and hardware repairs.
• Highly proficient in Microsoft Windows installation, configuration, and support, ensuring smooth system performance and functionality for clients.
• Experienced in Linux, providing support and troubleshooting for users with a variety of distributions.
• Delivered ongoing technical support and consultation, ensuring clients’ systems remained fully operational and optimized for their intended use.
• Established a strong reputation for providing quality service, fast turnaround times, and clear, reliable communication.