Summary
Overview
Work History
Skills
Affiliations
Timeline
Generic

RYAN KETCHUM

DANVILLE,IL

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

19
19
years of professional experience

Work History

Inbound/Outbound Advisor

AutoZone
12.2019 - Current
  • Manage warehouse employees, monitor work, and ensuring safe use of warehouse equipment
  • Set warehouse and team goals in collaboration with upper management and other team leads, implement action plan and follow up to drive results.
  • Monitor workplace performance and lead training initiatives to improve and retain employees
  • Communicate with other departments to ensure products are shipped in a timely manner

AUTO CARE CENTER MANAGER

Wal-Mart
07.2017 - 12.2019
  • Conduct daily and weekly departmental walks to identify areas of opportunity within each department and assign task lists to associates
  • Analyze sales and margin to identify sales opportunities within each department and subsequently develop and execute action plans to effectively improve identified areas
  • Coach, teach, and train all associates
  • Maintain inventory control utilizing resources and company directives
  • Work one-on-one with individual customers to assess and identify customer’s needs and provide solutions for each customer and ensuring that all associates do the same to provide the best possible experience for each customer
  • Increased total department sales by 12% also reducing claims by 50%

ASSISTANT MANAGER

Wal-Mart
07.2006 - 07.2017
  • Drive sales and profit by executing company directives and supporting a culture of selling by modeling and creating appropriate behaviors
  • Executing sales directives, expense controls, profit and loss management, and reducing shrink by adhering to loss prevention standards and ensuring that others do as well
  • Responsible for maintaining company standards of store presentation, inventory management, freight movement, pricing, loss prevention, audit compliance, and planning and delegation of daily tasks
  • Provide exceptional customer service, as well as address any customer issues and complaints that arise and use corrective action to ensure customers are satisfied and their needs are met
  • Responsible for building the team including all functions related to personnel including hiring/firing, teaching, training, and coaching

Skills

  • Verbal and Written Communication
  • Courteous with Strong Service Mindset
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Team-Oriented and Cooperative
  • Loss prevention

Affiliations

A driven and successful retail manager with 10 + years of experience in a variety of retail formats. Skilled in developing associates to be customer focused and productive, engaged members of a team. Comprehensive background in several aspects of retail management including P&L, merchandising, sales, inventory control, shrink control, customer service and experience, and training and mentoring.

Timeline

Inbound/Outbound Advisor

AutoZone
12.2019 - Current

AUTO CARE CENTER MANAGER

Wal-Mart
07.2017 - 12.2019

ASSISTANT MANAGER

Wal-Mart
07.2006 - 07.2017

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RYAN KETCHUM