Ryan K. Foy
Waltham,MA
Summary
Diligent [Desired Position] with solid background in customer relationship management. Proven track record of effectively implementing CRM strategies to enhance customer satisfaction and retention. Demonstrated ability to leverage data analysis and communication skills to optimize customer interactions and drive business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CRM Specialist/ Business Analyst
Harvard Bioscience
09.2022 - Current
- Responsible for maintaining and ensuring price, configuration, and visualization HBIO affiliate DSI’s ~61 million dollar annual product Portfolio
- Analyze customer data and provide insights to help inform sales and marketing strategies
- Design and execute targeted email campaigns, including segmentation and personalization
- Collaborate with cross-functional teams to integrate CRM with other systems, such as marketing automation and sales force automation
- Monitor and report on key performance indicators (KPIs) related to CRM, such as open and click-through rates, lead conversion rates, and customer lifetime value
- Train and support sales and marketing teams on the effective use of the CRM system
- Collaboration with SQL Developers for implementation of projects essential for Customer service business improvements & automation processes regarding Order Processing and customer quoting
Product Configuration Specialist
Philips
06.2021 - 08.2022
- Providing pre-sales technical support to the sales team to achieve accurate and timely configurations that meet our customers' needs
- Handling budgetary quotations, formal quotes and RFQ/tenders
- Working closely with sales, service, and operations teams to play an integral support role in the pre-sales process to help achieve sales productivity
- Preparing sales quotes utilizing knowledge of product configuration; contracts or agreements language; pricing and discounting; company policies; compliance standards and sales processes
- Exercising needs of Hospitals and Clinics to determine correct acuity monitoring needs and adjusting configuration of HPM based on budgetary limitations
Education
B.A. - Economics
University of Massachusetts Lowell
Lowell, MA01.2021
Skills
- Business process improvement
- Salesforce expertise
- Marketing automation
- Client onboarding
- Data-driven decision-making
- Salesforce proficiency
- Customer Service
- Problem-solving abilities
- Multitasking
Certification
- [Name of Certification] [Issuing Organization] [Year Month]
Timeline
CRM Specialist/ Business Analyst
Harvard Bioscience
09.2022 - Current
Product Configuration Specialist
Philips
06.2021 - 08.2022
B.A. - Economics
University of Massachusetts Lowell
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