RYAN KIRK
Braidwood,IL
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receiving Clerk
Hollywood Casino Joliet
09.2024 - Current
- Unloaded pallets and deliveries and organized products in warehouse.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Double-checked cargo inventories and documentation for accuracy.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Collaborated with other departments to resolve potential incoming shipment issues.
- Utilized forklift to transport pallets of goods to and from warehouse.
- Monitored and managed stock levels of goods to verify availability of products.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
Order Picker
Amazon Warehouse
05.2024 - 09.2024
- Receiving order from the order desk
- Checking packing lists for accuracy
- Updating stock inventory
- Keeping warehouse clean and free of obstructions
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Excellent communication skills, both verbal and written.
Dietary Aide
Sedgebrook
01.2017 - 03.2024
- Served meals to residents in accordance with established schedules and dietary procedures.
- Kept all kitchen areas clean, tidy and free of hazards.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Shift Supervisor
Dunkin Donuts JFK
01.2016 - 01.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations
Shift Supervisor
Brunswick Zone
09.2015 - 01.2016
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Guest Service Host
Stella's Place
01.2015 - 09.2015
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Shift Supervisor
Dunkin Donuts
12.2013 - 01.2015
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Shift Supervisor
Tropical Smoothie Cafe
12.2011 - 01.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Helped store management meet standards of service and quality in daily operations
Education
High School Diploma -
Prosser Career Academy
Chicago, IL, US06.2010
Skills
- Decision-making
- Data analytics
- Waste reduction
- Schedule development
- Customer service skills
- Shipping and receiving
- Logistics support
Certification
- ServSafe
- Food Handler Certification
- Forklift /Pallet Jack
Timeline
Receiving Clerk
Hollywood Casino Joliet
09.2024 - Current
Order Picker
Amazon Warehouse
05.2024 - 09.2024
Dietary Aide
Sedgebrook
01.2017 - 03.2024
Shift Supervisor
Dunkin Donuts JFK
01.2016 - 01.2017
Shift Supervisor
Brunswick Zone
09.2015 - 01.2016
Guest Service Host
Stella's Place
01.2015 - 09.2015
Shift Supervisor
Dunkin Donuts
12.2013 - 01.2015
Shift Supervisor
Tropical Smoothie Cafe
12.2011 - 01.2015
High School Diploma -
Prosser Career Academy