Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Work History
Order Picker
1 Year 6 Months
IKEA Distribution Center | 02.2025 - Current
Operated handheld scanners to accurately locate and pick items for shipment
Managed inventory levels, ensuring timely restocking of shelves and accuracy of stock counts
Collaborated with team members to streamline order fulfillment processes and improve efficiency
Trained new employees on safety protocols, equipment usage, and warehouse procedures
Receiving Clerk
4 Months
Hollywood Casino Joliet | 09.2024 - 01.2025
Maintained accurate computer records of material weights and bill amounts, identifying variances to ensure inventory integrity.
Compared shipping orders and invoices against contents received to verify accuracy.
Collaborated with other departments to resolve potential incoming shipment issues.
Monitored shipment schedules to ensure timely delivery, expediting when necessary and communicating variances to enhance customer satisfaction.
Order Picker
4 Months
Amazon Warehouse | 05.2024 - 09.2024
Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
Maintained cleanliness in warehouse by removing obstacles and organizing spaces.
Implemented inventory management techniques to optimize stock levels and reduce discrepancies.
Ensured accuracy in order processing by conducting thorough quality checks.
Dietary Aide
7 Years 2 Months
Sedgebrook | 01.2017 - 03.2024
Served meals to residents in accordance with established schedules and dietary procedures.
Maintained cleanliness and organization of kitchen areas to ensure safety and compliance with health standards.
Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
Prepared cooking supplies and workstations during opening and closing to streamline meal preparation process.
Shift Supervisor
1 Year
Dunkin Donuts JFK | 01.2016 - 01.2017
Trained new employees and delegated tasks to enhance team efficiency.
Resolved customer complaints and provided solutions to ensure high levels of satisfaction.
Assisted management in maintaining service and quality standards in daily operations.
Shift Supervisor
4 Months
Brunswick Zone | 09.2015 - 01.2016
Trained new employees and delegated tasks to enhance team efficiency and ensure smooth operations.
Resolved customer complaints and provided solutions that strengthened customer loyalty and satisfaction.
Prepared shift summary reports for supervisor, highlighting goals and progress to facilitate informed decision-making.
Shift Supervisor
1 Year 9 Months
Dunkin Donuts | 12.2013 - 09.2015
Maintained accurate inventory counts to meet customer demands and sustain operations.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Shift Supervisor
3 Years 1 Month
Tropical Smoothie Cafe | 12.2011 - 01.2015
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on task to meet business and customer needs.
Responded to and resolved customer questions and concerns.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Helped store management meet standards of service and quality in daily operations.