Ryan Knauss
Columbia,MO
Summary
Reliable and hardworking employee excelling at calmly and efficiently handling any situation. Skilled in interacting with multiple people to ensure their comfort and satisfaction. Takes immense pride in tasks at hand with a flexible approach to work. Strong interpersonal skills foster collaboration and achieve collective goals within a team.
Overview
5
5
years of professional experience
Work History
Security
Willies Fieldhouse
11.2023 - Current
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Sales Associate
Jerry's Pro Shop
07.2021 - 03.2023
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Maintained cleanliness of store environment including floors, windows, displays.
Laborer
Maxicrop USA
06.2020 - 08.2020
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Assisted with basic maintenance tasks such as sweeping, mopping, painting, and cleaning.
- Transported heavy items from one location to another using hand trucks or carts.
- Cleaned work area after job completion ensuring all debris is properly disposed of.
- Lifted objects weighing up to 50 pounds without assistance when necessary.
Education
Biology
University of Missouri
Columbia, MO05-2027
High School Diploma -
Prospect High School
05.2023
Skills
- Facilities Maintenance
- Resource Management
- Customer Needs Assessment
- Team Collaboration
- Tactful and Diplomatic
- Customer Service
- Strong work ethic
- Guest engagement
Affiliations
- Hockey
- Lacrosse
Languages
Spanish
Limited
Accomplishments
- Assistant Captain (Hockey)
- Player of the Year (Hockey)
- Newcomer of the Year (Lacrosse)
Education and Training
High School Diploma
Currently Enrolled at the University of Missouri-Columbia, as a Biology major
Have been trained in Customer Service and Building maintenance
References
References available upon request.
Timeline
Security
Willies Fieldhouse
11.2023 - Current
Sales Associate
Jerry's Pro Shop
07.2021 - 03.2023
Laborer
Maxicrop USA
06.2020 - 08.2020
Biology
University of Missouri
High School Diploma -
Prospect High School
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