Ryan Kohmann
San Francisco,CA
Summary
Motivated station manager with strong leadership and effective decision making skills. I have worked in a variety of different fields: logistics management, marketing, customer service, and stadium operations. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
4
4
years of professional experience
Work History
Station Manager
Enterprise Rent-A-Car
San Francisco, CA
10.2023 - Current
- Promoted to drive revenue and growth at the 8th largest Enterprise location in the country
- Increased business growth by 11% over the past 3 months with an average of 91% of fleet out on rent, highest average in 4 years.
- Improved Customer Service Score to a 6-month average combined 89% grade, top-3 ranked airport in the country.
- Branch ranks in #2 total profits in all of California over past 6 months with a monthly average $3,617,577
- #1 ranked station management team in Northern California
- Managed, trained, and developed a team of 25 employees
Assistant Manager
Enterprise Rent-A-Car
San Francisco, CA
06.2023 - 10.2023
- Successfully led branch as acting manager as a first time assistant.
- #3 top assistant manager in Northern California Region
- Managed top accounts with Alioto's Garage, Carstar Autobody, and Toyota SF.
- Improved branch profits and sales quotas, as well as maintained an 88% customer service score.
- Prospected new and existing business growth by meeting with body shop owners/managers.
Management Trainee/ Assistant
Enterprise Rent-A-Car
San Francisco, CA
09.2022 - 04.2023
- Top 5 ranked Management Trainee out of 65 in the San Francisco Area
- Earned attendance to Top Performer event 2x as a top 3 sales performer in Northern California region
- Helped improve branch customer service score to 91%
Big Red Service Team/Gameday Representative
Arizona Cardinals
Glendale, AZ
08.2021 - 07.2022
- Provided technical assistance with ticketing operations. Responsible for the setup and organization of club level suites.
Central Operations Associate
Amazon
Tempe, AZ
11.2020 - 05.2022
- Collected data on tracking and order fulfillment history
Education
Bachelor of Arts - Sports Business
Arizona State University
Tempe, AZ05-2022
Skills
- Leadership
- Team Oversight
- Team Development
- Strong Analytical and Problem-Solving Skills
- Sales and Marketing
- Customer Account Management
- Issue and Complaint Resolution
- Customer Retention
Timeline
Station Manager
Enterprise Rent-A-Car
10.2023 - Current
Assistant Manager
Enterprise Rent-A-Car
06.2023 - 10.2023
Management Trainee/ Assistant
Enterprise Rent-A-Car
09.2022 - 04.2023
Big Red Service Team/Gameday Representative
Arizona Cardinals
08.2021 - 07.2022
Central Operations Associate
Amazon
11.2020 - 05.2022
Bachelor of Arts - Sports Business
Arizona State University
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