Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Komp

Butler,PA

Summary

Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

9
9
years of professional experience

Work History

Filler Machine Operator

KIK Custom Products
Mars, PA
07.2022 - Current
  • Counted and recorded finished and rejected packaged items.
  • Regulated machine flow, speed, and temperature and stopped and reset machine to address malfunctions.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Reported malfunctions and errors to supervising staff, addressed concerns and supported other machine operators completing challenging workloads under tight schedules.

Stocker Associate

Walmart
Cranberry , PA
05.2022 - 07.2022
  • Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
  • Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
  • Maintained inventory and ordered new supplies to meet expected needs.
  • Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.

Universal Customer Service Representative

Armstrong
Butler, PA
02.2019 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Crew

Dunkin' Donuts
Butler, PA
09.2018 - 06.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Crew

Sheetz
Butler, PA
10.2018 - 02.2019
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.

Crew Chief

McDonald's
Butler, PA
07.2016 - 09.2018
  • Trained all team members on key roles to maintain flexibility.
  • Supervised crew in daily inspections, troubleshooting and preventive maintenance on Type aircraft.
  • Managed team according to company standards and compliance requirements.
  • Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.

Education

Undergraduate - Computer And Information Sciences

Butler County Community College
Butler, PA
08.2020

Skills

  • Critical Thinking
  • Customer Satisfaction
  • Maintaining Clean Work Areas
  • Customer Needs Assessments
  • Team Communication
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Understanding Customer Needs
  • Upbeat and Positive Personality

Timeline

Filler Machine Operator

KIK Custom Products
07.2022 - Current

Stocker Associate

Walmart
05.2022 - 07.2022

Universal Customer Service Representative

Armstrong
02.2019 - 04.2022

Crew

Sheetz
10.2018 - 02.2019

Crew

Dunkin' Donuts
09.2018 - 06.2019

Crew Chief

McDonald's
07.2016 - 09.2018

Undergraduate - Computer And Information Sciences

Butler County Community College

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Ryan Komp